Michelle Cobb
Sacramento,CA
Summary
An enthusiastic, self-starting office professional with over 10 years of experience providing both internal & external customer service excellence. I thrive in a position where I have a great deal of responsibility and can support, lead, and teach others.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Office Assistant
Sacramento County-Mental Health Treatment Center
08.2021 - Current
- Panel interviewing
- Multi line phones
- Developing & updating desk procedures
- Train & back up clerical staff
- Processing patient referrals & diversions
- Avatar/SmartCare auditing
- Insurance verification - MEDSLITE, Medi-Cal, Inovalon/RevConnect
- Inventory
- Staffing support
- Customer support
- Special projects as assigned.
Caregiver (Paid Experience)
Private
01.2008 - 06.2023
- Transportation to & from appointments
- Record-keeping; health issues, changes in medication, past & future appointments, etc.
- Assist with daily hygiene needs & bathing
- Plan & prepare diabetic meals
- Clean & sanitize living area(s)
- Wash, fold & organize laundry
- Run errands for/& with as needed
- Assist with coordination of finances; paying bills, reconciling bank account, etc.
- Change oxygen tanks & adjust settings
- Assist with oxygen O2 monitor & diabetic glucose checks. Assist with insulin injections.
Assistant Manager
Jack in the Box
09.2019 - 12.2020
- Cash handling
- Safe & till operation
- Deposit preparation
- Scheduling
- Customer service
- Training on-site
- Purchase ordering & Inventory
- Coordination of off site training; HACCP training, management training
- Supervision of 10 rotating employees
- Responsible for recruitment displays
- Interviewing & hiring
- Coordination of onboarding process for new employees.
Office Assistant
Sacramento County-Several Departments
05.2006 - 07.2007
Temped for Adult Protective Services, CUBS, and CPS Data Entry
- APS & CUBS were high volume call centers
- CPS Data Entry was high volume data entry
Hired permanently to CPS-Adoptions Bureau
- Review & purge family case files
- Customer service
- Multi line phones
- Entering court decisions & confidential information into the CWS/CMS & JAS database
- Process document requests for case files
- Creating social worker introduction letters
- Creation & distribution of “Notice of Hearing” documents
- Create court packets for the court liaison
Assistant Manager
Jack in the Box
07.2002 - 03.2006
- Cash handling
- Safe & till operation
- Deposit preparation
- Scheduling
- Customer service
- Training on-site
- Purchase ordering & Inventory
- Coordination of off site training; HACCP training, management training
- Supervision of 14 rotating employees
- Responsible for recruitment displays
- Interviewing & hiring
- Coordination of onboarding process for new employees.
Education
Associate of Science - Computer And Information Systems
California Institute of Arts & Technology
San Diego, CA08.2024
B.A. - Business Management
Penn Foster
01.2006
Skills
- Scheduling
- Clerical Support
- Technical Support
- Office Management
- Proofreading
- Office Administration
- Proficient Multitasking
- Staff Training
- Microsoft Office Suite
- Team Leadership
- Expert Time Management
- Customer Service Excellence
- Strong Organizational Skills
Certification
- Child & Adult CPR Certified
- ITF+ / A+ / Network+
- Computer Information Systems Certification in process
Timeline
Senior Office Assistant
Sacramento County-Mental Health Treatment Center
08.2021 - Current
Assistant Manager
Jack in the Box
09.2019 - 12.2020
Caregiver (Paid Experience)
Private
01.2008 - 06.2023
Office Assistant
Sacramento County-Several Departments
05.2006 - 07.2007
Assistant Manager
Jack in the Box
07.2002 - 03.2006
Associate of Science - Computer And Information Systems
California Institute of Arts & Technology
B.A. - Business Management
Penn Foster
- Child & Adult CPR Certified
- ITF+ / A+ / Network+
- Computer Information Systems Certification in process
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