Natasha Blakely
Sacramento,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Office Assistant II
Sacramento County Mental Health Treatment Center
02.2024 - Current
- Greet, and assist patients, family members, and other visitors to the Treatment Center
- Enter patient information into electronic medical records (Avatar/Smartcare)
- Create and breakdown charts
- Inventory and store patients' personal property
- Verify insurance
- Assist the Administrator on Duty (AOD) by creating, and editing staffing worksheets in Excel.
QA/Admin Clerk
Capital Star Community Services
01.2023 - 02.2024
- Perform general clerical tasks for all agency programs
- Answer and respond to or direct all incoming calls
- Greet and welcome guest
- Scans documents into EMR, ensuring accuracy
- Maintains current Medi-Cal/insurance eligibility status
- Scans and electronically stores EVC printouts
- Updates Medi-Cal census
- Assist Accounts Payable and Payroll, including collecting and sorting payable invoices and expense reports and distributing/mailing checks
- Provides backup for intake coordinator
- Participates in the agency’s Total Quality Management and Continuous Quality Improvement systems which supports compliance with Joint Commission and other accreditation standards as applicable
- Participates in TQM activities as requested including CQI subcommittees, probes, peer review, audit and/or tracer activities as appropriate.
Customer Service Agent
Southwest Airlines
11.2017 - 01.2023
- Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries
- Answers telephone to provide information to callers, page customers, resolve problems or complaints
- Assist customers with special needs, such as unaccompanied minors, customers needing wheelchair assistance and customers traveling with medical equipment
- Make and confirm reservations for transportation and accommodations, using telephone, faxes and computers
- Answers all general inquires from customers and other visitors to the airport terminal
- Announce arriving and departing information, using public address systems
- Receive payments by cash, check, credit cards, vouchers, or automatic debits
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed or damaged luggage
- Writes irregularity and complaint reports
- Trained staff on understanding and learning how our system functions and how to use our computer programs
- I also help teach new hires how to work through unexpected irregular operations that may occur.
Cabin cleaner
G2 Secure Staff
05.2017 - 11.2017
- Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys, and lavatories
- Helps prepare the cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys, and lavatories.
Medication Technician/Caregiver
Brookdale Senior Living
08.2015 - 03.2017
- Provide direct care to senior residents that follow a personalized medication and treatment service plan
- Administer or assist with self-administration of medication and treatments as prescribed by the health care provider and observe/report responses to your supervisor
- Make sure the medication supply room is organized and clean, assist with medication cart audits, and provide accurate counts of all medications.
Deli Clerk
Safeway
11.2013 - 08.2015
- Greet customers and take orders, in person and over telephone, in a friendly manner
- Prepare hot and cold deli food and display in deli cases for sale to customer
- Inventory stock, restock, move bulk product from pallets to storage areas, and face shelves of deli cases on sales floor.
Education
Currently working on BSW degree online. -
Northern Arizona University
Associate of Applied Science Degree - General Studies
Chandler-Gilbert Community College
Chandler, AZ05.2017
High school Diploma -
Mountain Pointe High School
Phoenix, AZ05.2012
Skills
- Microsoft Office Suite (Word, PowerPoint, Outlook and Excel)
- Google drive
- Knowledge of operating systems (MacOS, Windows, Linux)
- Nettracer
- Ops Suite
- QuickBooks
- Microsoft Teams
- EMR
- Avatar
- Adobe
- SmartCare
- Data Entry
Timeline
Office Assistant II
Sacramento County Mental Health Treatment Center
02.2024 - Current
QA/Admin Clerk
Capital Star Community Services
01.2023 - 02.2024
Customer Service Agent
Southwest Airlines
11.2017 - 01.2023
Cabin cleaner
G2 Secure Staff
05.2017 - 11.2017
Medication Technician/Caregiver
Brookdale Senior Living
08.2015 - 03.2017
Deli Clerk
Safeway
11.2013 - 08.2015
Currently working on BSW degree online. -
Northern Arizona University
Associate of Applied Science Degree - General Studies
Chandler-Gilbert Community College
High school Diploma -
Mountain Pointe High School
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