Michelle Cody
Chicago,IL
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
7
7
years of professional experience
Work History
Shift Leader
Thornton Distilling
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Small Business Owner
Special Events Bartending LLC
07.2020 - Current
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Bartender
The Signature Room
04.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Cafe' Manager
Immersive Van Gogh Experience
06.2021 - 08.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Received shipments and instructed staff on stocking and presentaions
Bartender
North Shore Country Club
05.2018 - 09.2020
- Served high customer volumes during special events, nights, and weekends.
- Developed member loyalty by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Education
BASSET certified State of Illinois - Classic Cocktails
American Professional Bartending School
03-2013
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Team motivation
References
- Marc Anderson
- Jackie Kirby
- Kristin Aleshire
- Trevor Shepherd
- Chef David Fingerman
- Andre Rogers
- Wally Hummel
- Elaine Kurland
- Anahi Perez
- Terrence Galaga
- Kristy Plate
- Charlotte Koehne
- Steve Morgan
- Kevin Fitzgerald
- Glenn Goodwin
- Rhonda McMillin
- Mike Olsen
- Orinta Urquiza
- Todd Travis
Timeline
Shift Leader
Thornton Distilling
04.2024 - Current
Bartender
The Signature Room
04.2023 - 09.2023
Cafe' Manager
Immersive Van Gogh Experience
06.2021 - 08.2022
Small Business Owner
Special Events Bartending LLC
07.2020 - Current
Bartender
North Shore Country Club
05.2018 - 09.2020
BASSET certified State of Illinois - Classic Cocktails
American Professional Bartending School