Summary
Work History
Education
Skills
Timeline
Generic

Michelle Colapinto

Smithtown,NY

Summary

Dynamic invoicing clerk with proven expertise in QuickBooks and customer service. Enhanced client satisfaction by resolving disputes and maintaining accurate records, significantly reducing billing errors. Skilled in multitasking and data entry, ensuring efficient operations and timely communication in fast-paced environments.

Work History

Invoicing Clerk

Shipping and Business Services
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
  • Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
  • Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
  • Proficient in Quickbooks
  • Answered phone calls
  • Customer Service

Office Assistant

Contracting Office
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Coordinator

Personal Touch Home Health Care
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated home care for patients
  • Handled timesheets and schedules (also handled any scheduling issues or conflicts
  • Answered phones

Home Care Coordinator

Utopia Home Health
  • Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
  • Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
  • Enhanced patient care by coordinating and scheduling home healthcare services.
  • Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
  • Assisted families in understanding available resources, insurance coverage options, and financial implications related to home-based health services.

Education

Certificate - Computer Graphics

Boces
Dix Hills, NY

High School Diploma -

Kings Park High School
Kings Park, NY

Associates - Criminal Justice

Kaplan University
Davenport, IA
2006

Skills

  • Invoice processing
  • Sales orders
  • QuickBooks experience
  • Customer service
  • Data entry
  • QuickBooks proficiency
  • Multitasking
  • Microsoft office
  • Paperwork and documentation

Timeline

Invoicing Clerk

Shipping and Business Services

Office Assistant

Contracting Office

Coordinator

Personal Touch Home Health Care

Home Care Coordinator

Utopia Home Health

Certificate - Computer Graphics

Boces

High School Diploma -

Kings Park High School

Associates - Criminal Justice

Kaplan University

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Michelle Colapinto