Michelle Coldiron
West Jefferson,NC
Summary
Dynamic and results-oriented professional with extensive experience in healthcare administration and coding, notably at Western Carolina Eye. Excelled in ICD-10 coding and problem-solving, significantly enhancing operational efficiency. Demonstrated proficiency in document management and a keen ability to multitask across high-stakes environments. Proven track record of improving processes and a commitment to excellence in all endeavors.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Local Chapter Secretary/ Treasurer
AAPC
01.2020 - Current
- Coordinated multiple schedules using online calendaring system.
- Generated monthly financial reports outlining income sources, expenditures, budget projections.
- Assisted with fundraising efforts by creating marketing materials, collecting donations, and organizing events.
- Organized and maintained detailed records of chapter meetings and events.
- Processed all invoices related to chapter activities in a timely manner.
CPC
Western Carolina Eye
08.2014 - Current
- Conducted audits of charts to confirm the correct application of ICD-10 and HCPCS codes by medical scribes and physicians.
- Expedite claim submissions ensuring prompt payer responses.
- Handled error resolution for claims processed by the Clearing House.
- Precisely recorded events during medical examinations.
- Administered patient care in various healthcare settings.
- Assigned appropriate coding to physician charts based on examination details and complexity involved.
- Processed refills and new medications prescribed by physicians during exams.
- Maintained current knowledge of changes related to ICD-10, CPT and HCPCS codes, modifiers, CMS regulations.
- Participated in training sessions for new coders or those needing additional instruction on proper use of CPT, HCPCS, ICD-10 CM codes.
- Maintained knowledge of current CPT and HCPCS codes used for reimbursement purposes.
- Assigned appropriate CPT and HCPCS codes based on documentation in the medical record.
- Conducted research on coding issues utilizing ICD-10-CM, CPT, HCPCS, DRG's and modifiers.
COA
Watauga Eye
08.2004 - 08.2014
- Acquired by Greystone Eye in August 2012.
- Conducted comprehensive assessments including chief complaints, medical histories, refractions, intraocular pressures (IOP), and dilations.
- Facilitated efficient patient preparation for doctor appointments.
- Provided precise charting of exam proceedings.
- Handled triage responsibilities to ensure timely scheduling of patients.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Wilkes Community College -
Wilkes Community College
12.2000
High School -
Ashe Central High School
05.1999
Skills
- ICD-10 Coding Experience
- Clinical Terminology Knowledge
- HCPCS Code Proficiency
- Experience with Avality
- Document management
- Email correspondence
- Minute taking
- Calendar management
- Bookkeeping
- Problem-solving abilities
- Multitasking
- Problem resolution
- Nextgen
- Microsoft
- HIPAA
- Anatomy
- Ophthalmology
Certification
- AAO: Certified Ophthalmic Technician, 07/26/12
- AAPC: Certified Professional Coder, 03/07/21
Volunteer Experience
AAPC, Local Chapter Secretary/ Treasurer, 01/01/20, Present
Timeline
Local Chapter Secretary/ Treasurer
AAPC
01.2020 - Current
CPC
Western Carolina Eye
08.2014 - Current
COA
Watauga Eye
08.2004 - 08.2014
Wilkes Community College -
Wilkes Community College
High School -
Ashe Central High School
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