Michelle Cole
Fort Worth
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Amazon Flex
Amazon
Fort Worth
03.2020 - 07.2022
- Delivered packages efficiently to various locations within designated timeframes.
- Provided excellent customer service through friendly interactions and timely responses.
- Delivered items to customer's homes or businesses in a timely manner.
- Provided customers with detailed information regarding their deliveries.
- Maintained accurate records of each delivery, including any special instructions given by the customer.
- Followed company safety protocols at all times while on the job.
- Verified that delivered goods match those requested by customers.
- Adhered to company policies and procedures when delivering products to customers.
- Ensured all items were securely packed and protected during transport.
- Managed routes efficiently to ensure timely completion of deliveries.
- Utilized GPS and maps for efficient route planning.
Sales Floor and Cashier
Bath & Body Works
Fort Worth
03.2018 - 01.2019
- Maintained cleanliness and organization of the sales floor and checkout area.
- Handled returns and exchanges while following company policies.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory by restocking shelves and tracking product availability.
- Engaged customers with friendly service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers in selecting products and providing recommendations.
Warehouse Supervisor
California Biker Gear
Farmers Branch
06.2012 - 09.2015
- Assessed job sites to determine work needed.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Presented and explained work orders to team.
- Monitored workers and reviewed completed work for proper performance.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Ensured compliance with local regulations related to health and safety standards.
- Enforced company policies related to employee conduct in the workplace.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Coordinated with other departments to ensure smooth flow of materials.
- Provided leadership to motivate staff members to achieve performance goals.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Trained new employees on warehouse procedures and equipment usage.
- Implemented safety protocols to maintain a secure work environment.
- Supervised daily operations of warehouse activities and staff assignments.
Key Holder
Fallas Paredes Department Store
Farmers Branch
05.2006 - 03.2012
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw cash register operations and maintained accurate financial transactions.
- Trained new employees on store procedures and customer service standards.
- Assisted customers with inquiries and provided exceptional service experiences.
- Organized merchandise displays to enhance product visibility and accessibility.
- Maintained a clean, safe, and organized work environment for staff and customers.
- Replenished merchandise displays throughout the store as needed.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Ensured store was opened and closed in a timely manner according to company policies.
Education
High School Diploma -
New Lives
Fort Worth, TX08-1988
Skills
- Customer interaction
- Package handling
- Inventory management
- Cash handling
- Sales transactions
- Effective communication
- Attention to detail
- Team collaboration
- Conflict resolution
- Team building
- Delivery documentation
- Safety compliance
- Good Telephone Etiquette
- Friendly, positive attitude
Accomplishments
I have worked for many warehouses as a packager/ order puller and have been offered higher positions.
Languages
English
Professional
Affiliations
I enjoy crafting and making things with my granddaughter and teaching her how to sew. Also i love spending quality time with friends and family.
Timeline
Amazon Flex
Amazon
03.2020 - 07.2022
Sales Floor and Cashier
Bath & Body Works
03.2018 - 01.2019
Warehouse Supervisor
California Biker Gear
06.2012 - 09.2015
Key Holder
Fallas Paredes Department Store
05.2006 - 03.2012
High School Diploma -
New Lives