Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Collado

Union

Summary

Results-driven supervisor with expertise in team management, payroll administration, and quality assurance. Proven ability to enhance workflow efficiency while maintaining high standards in compliance and customer service.

Overview

3
3
years of professional experience

Work History

Supervisor – Image Review Operations (Congestion Tolls Program)

PRWT
Union
02.2024 - Current
  • Lead 90 clerks and 6 leads, ensuring workflow efficiency and quality standards.
  • Manage a 4-person QA team, tracking reports and issuing verbal and final warnings.
  • Monitor production metrics and conduct retraining sessions to maintain performance.
  • Oversee UVID validation projects, auditing and correcting transactions.
  • Plan and host meetings/events, and manage seating charts, schedules, and timesheets.
  • Maintain full staff listings, track new hires, transfers, and terminations.
  • Process payroll and provide on-site and remote problem-solving support.

Administrative Coordinator

All City Electric
Union
02.2023 - 06.2024
  • Managed front desk and administrative operations, ensuring efficient handling of inquiries.
  • Verified and entered employee timesheets and assisted with payroll.
  • Coordinated township permits and tracked 25 employees’ schedules, routes, and orders.
  • Collaborated with Tesla, PSEG, and JCP&L on rebates, documentation, and project coordination.
  • Supported employee 401(k) enrollment and BCBS insurance.
  • Streamlined office operations with filing systems and weekly operational updates.
  • Maintained compliance with safety protocols and state/township regulations.

Education

Bachelor of Arts -

Union County College
Union
02-2021

Skills

  • Leadership and team management
  • Payroll and benefits administration
  • Scheduling and routing
  • Order management
  • Customer service excellence
  • Conflict resolution
  • Problem solving
  • Quality assurance and compliance
  • Employee training and development
  • Event planning and coordination
  • Attention to detail
  • Reporting and analysis
  • Microsoft Office Suite proficiency
  • Bilingual communication: English and Spanish
  • Production monitoring

Timeline

Supervisor – Image Review Operations (Congestion Tolls Program)

PRWT
02.2024 - Current

Administrative Coordinator

All City Electric
02.2023 - 06.2024

Bachelor of Arts -

Union County College

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