Michelle Collado
Union
Summary
Results-driven supervisor with expertise in team management, payroll administration, and quality assurance. Proven ability to enhance workflow efficiency while maintaining high standards in compliance and customer service.
Overview
3
3
years of professional experience
Work History
Supervisor – Image Review Operations (Congestion Tolls Program)
PRWT
Union
02.2024 - Current
- Lead 90 clerks and 6 leads, ensuring workflow efficiency and quality standards.
- Manage a 4-person QA team, tracking reports and issuing verbal and final warnings.
- Monitor production metrics and conduct retraining sessions to maintain performance.
- Oversee UVID validation projects, auditing and correcting transactions.
- Plan and host meetings/events, and manage seating charts, schedules, and timesheets.
- Maintain full staff listings, track new hires, transfers, and terminations.
- Process payroll and provide on-site and remote problem-solving support.
Administrative Coordinator
All City Electric
Union
02.2023 - 06.2024
- Managed front desk and administrative operations, ensuring efficient handling of inquiries.
- Verified and entered employee timesheets and assisted with payroll.
- Coordinated township permits and tracked 25 employees’ schedules, routes, and orders.
- Collaborated with Tesla, PSEG, and JCP&L on rebates, documentation, and project coordination.
- Supported employee 401(k) enrollment and BCBS insurance.
- Streamlined office operations with filing systems and weekly operational updates.
- Maintained compliance with safety protocols and state/township regulations.
Education
Bachelor of Arts -
Union County College
Union02-2021
Skills
- Leadership and team management
- Payroll and benefits administration
- Scheduling and routing
- Order management
- Customer service excellence
- Conflict resolution
- Problem solving
- Quality assurance and compliance
- Employee training and development
- Event planning and coordination
- Attention to detail
- Reporting and analysis
- Microsoft Office Suite proficiency
- Bilingual communication: English and Spanish
- Production monitoring
Timeline
Supervisor – Image Review Operations (Congestion Tolls Program)
PRWT
02.2024 - Current
Administrative Coordinator
All City Electric
02.2023 - 06.2024
Bachelor of Arts -
Union County College