Michelle Colmenarez
Davie,FL
Summary
Accomplished Director of Operations and Client Services at MD Turbines, I excel in strategic sourcing, supplier negotiation, and cross-functional collaboration. Demonstrated success in driving cost savings and operational efficiencies, achieving significant improvements in productivity. My expertise in project management and process optimization has consistently enhanced service delivery and client satisfaction.
Overview
5
5
years of professional experience
Work History
Director of Operations and Client Services
MD Turbines
01.2024 - Current
- Spearhead all operational activities related to engine teardowns and customer service, ensuring optimal alignment with customer-specific work scopes and requirements.
- Lead cross-functional teams, including engineering, procurement, and logistics, to streamline operations, reduce costs, and improve service delivery.
- Drive the timely and cost-efficient shipment of engine piece parts, maintaining rigorous quality standards and exceeding customer expectations.
- Collaborate with internal teams to implement continuous improvement initiatives aimed at enhancing productivity and operational efficiency.
- Develop and execute strategic plans that align with business objectives, while consistently achieving productivity targets and driving cost savings.
Client Services Manager
MD Turbines
01.2022 - 01.2024
- Directed the engine teardown process, ensuring adherence to client work scopes, optimizing team activities, and improving operational efficiency.
- Led logistics and shipment coordination, ensuring accurate and timely delivery of engine components in line with quality standards.
- Implemented cost-reduction initiatives and process optimizations, resulting in significant improvements in both efficiency and customer satisfaction.
- Fostered strong internal and external relationships, contributing to the alignment of operational strategies with customer expectations and organizational goals.
- Collaborated with senior leadership to align service offerings with broader business objectives, ensuring long-term client satisfaction and retention.
Client Services Representative
MD Turbines
01.2021 - 01.2022
- Served as the primary point of contact for clients, facilitating all aspects of the engine teardown process and ensuring client specifications were met with precision.
- Managed logistics and shipment coordination, ensuring timely delivery of engine piece parts while maintaining compliance with stringent quality standards.
- Delivered exceptional customer service, ensuring client satisfaction through proactive communication and efficient problem-solving.
- Collaborated with internal teams to ensure that customer requirements were fully understood and integrated into operational plans.
Engine Stand Coordinator
MD Turbines
07.2019 - 01.2021
- Managed the logistics, maintenance, and leasing of engine stands, ensuring optimal utilization and compliance with industry standards.
- Oversaw the shipping, inspection, and maintenance of engine stands, driving operational efficiencies and cost savings across the department.
- Collaborated with cross-functional teams to ensure streamlined processes and effective equipment handling, leading to improved productivity and resource utilization.
Education
Business Administration -
Universidad Experimental Simon Rodriguez
Lara, VenezuelaAssociate of Business Administration -
Broward College
Fort Lauderdale, FL12-2025
Skills
- Cost Management & Productivity Improvement:
- Project Management
- Strategic Sourcing & Supplier Negotiation:
- Cross-Functional Collaboration:
- Process Optimization:
English & Spanish
Fluent in English and Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Director of Operations and Client Services
MD Turbines
01.2024 - Current
Client Services Manager
MD Turbines
01.2022 - 01.2024
Client Services Representative
MD Turbines
01.2021 - 01.2022
Engine Stand Coordinator
MD Turbines
07.2019 - 01.2021
Business Administration -
Universidad Experimental Simon Rodriguez
Associate of Business Administration -
Broward College
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