Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Michelle Contreras

Henderson,NV

Summary

Customer service-driven assistant manager with a proven ability to build strong relationships with customers and vendors. Skilled in creating attractive store displays to drive sales. Recognized for effectively listening to employees, ensuring understanding of store policies, and motivating them to meet retail targets.

Overview

8
8
years of professional experience

Work History

Zone Lead

At Home
Henderson, NV
01.2023 - 10.2024
  • Optimized zone layouts for maximum space utilization and minimized handling times.
  • Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
  • Opened and closed location, and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through the department multiple times each shift to evaluate and correct issues, such as cleaning and stock replenishment needs.

Retail Warehouse Associate

Raider Image
Las Vegas, NV
10.2022 - 10.2023
  • Adhered to stacking guidelines to support merchandise integrity and personnel safety.
  • Collected and packaged items to successfully fulfill orders.
  • Notified supervisor of any missing or defective stock.
  • Lifted and moved heavy boxes using best ergonomic practices.
  • Used pallet jacks and forklifts to load and unload freight.
  • Located merchandise, packaged items, and handled associated documentation to fulfill orders.
  • Inspected items to identify problems and worked with supervisors or vendors to correct issues.
  • Counted stock through daily cycles and documented data in a computer database.

Assistant Store Manager/Merchandising Manager

Ransom Brothers/True Value
Ramona, CA
04.2017 - 10.2021
  • Addressed customer service issues with detailed and timely responses to escalated complaints.
  • Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty.
  • Evaluated employee skills, built staff teams, and executed performance reviews.
  • Interacted with customers on the sales floor to build rapport and offer product expertise.
  • Resolved problems, provided open communication, and recommended discipline.
  • Upsold and cross-sold add-on purchases to increase sales.
  • Balanced cash drawers at shift beginning and end.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Education

Associates Degree -

Palomar College
San Marcos, CA

High School Diploma -

Montecito High School
Ramona, CA

Skills

  • Product support
  • Cross-departmental sales
  • Merchandising
  • Point of sale implementation
  • Customer service
  • Cash register operation
  • POS systems
  • Time management
  • Researching
  • Bilingual in Spanish

Affiliations

  • Volunteer at my Daughters school (school field trips, school events)
  • Volunteer for non-profit organizations

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Zone Lead

At Home
01.2023 - 10.2024

Retail Warehouse Associate

Raider Image
10.2022 - 10.2023

Assistant Store Manager/Merchandising Manager

Ransom Brothers/True Value
04.2017 - 10.2021

Associates Degree -

Palomar College

High School Diploma -

Montecito High School

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Michelle Contreras