Michelle Contreras

Tampa,FL

Summary

Enhancing customer satisfaction through personalized banking solutions. Bilingual and resourceful, will excel in relationship building and critical thinking, consistently helping clients achieve their financial goals while maintaining confidentiality and fostering a positive environment.

Overview

years of professional experience

Work History

Relationship Banker

Truist

02.2022 - Current

Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Facilitated customer transactions, including deposits, withdrawals and transfers.
Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Cultivated strong customer relationships by providing tailored advice and services.
Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Secretary

SN Reno

01.2021 - 01.2022

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Paraprofessional

School Board of Polk County

01.2017 - 01.2021

Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Fostered positive learning environment by establishing strong rapport with students, parents, and faculty members.
Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Education

High School Diploma -

Winter Haven High School

Winter Haven, FL

05-2016

Skills

Bilingual
Relationship building and management
Customer Service-oriented
Teller background
Cash flow management
Resourcefulness

Multitasking Abilities
Critical thinking
Organizational skills
Excellent communication
Teamwork and collaboration
Time management

Languages

Spanish

Native or Bilingual

Timeline