Michelle Coombes
Richmond Hill,NY
Summary
Reliable and hardworking personnel with hostess, server, barista, cashier, and driving experience always committed to providing fast and friendly customer service and accuracy in customer transactions. Professional and passionate about serving others, and eager to take on new responsibilities and leadership roles.
Overview
6
6
years of professional experience
Work History
Hostess
Piccola Cucina Uptown
05.2023 - Current
- Greet an average of 500 guests per day and escort them to their tables in a friendly manner.
- Manage reservations for large parties and events, ensuring proper seating arrangements and timely service.
- Communicated with restaurant staff and customers to ensure an overall excellent dining service.
- Help the servers prepare tableside pasta and desserts for customers.
- Answered customer questions about hours, seating, and menu information.
Cashier/Barista/ Server/ Delivery Driver
Ba'al Cafe and Falafel/ Sullivan Taqueria
06.2022 - 01.2023
- Efficiently processed payments to keep customers flowing through the rush hours.
- Prepared and served drinks and food orders to customers with excellent service.
- Performed any side work needed to ensure the restaurant was always organized and presentable.
- Delivered catering orders with precision and accuracy while driving to different locations.
Receptionist/ Driver
Pupculture Soho/ Dumbo
10.2021 - 06.2022
- Answered emails and calls promptly and directed incoming calls to the correct offices.
- Performed any side work needed according to the store's needs.
- Drove a vehicle to advertise and promote the business.
- Made sure to pick up and drop off dogs of all sizes with precision and safety always in mind.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier/ Barista
Foragers Market Dumbo/ Chelsea
04.2021 - 01.2022
- Trained new team members in POS system operation, customer service, and product knowledge.
- Built strong customer relationships by providing personalized service and encouraging loyalty program sign-ups.
- Processed payments effectively and accurately handled cash, CC, and personal check transactions
- Assisted with inventory management and collaborated with the Café Manager to create new product offerings.
Server/ Cashier
Ripe Juice Bar and Grill
12.2020 - 03.2021
- Made sure to greet customers in a friendly manner
- Processed customer's orders in person and through the phone
- Served and packaged customer's orders efficiently
- Counted money in cash drawers at the end of shifts to ensure that amounts are correct
Hostess/Server
The Standard, High Line
04.2019 - 02.2020
- Handled guest orders, provided menu information, and ensured all needs were met during their visit.
- Performed any side work needed according to the necessities of the restaurant
- Operated the cash register and received payment by cash, credit cards
- Operated the cash register and processed payments quickly and accurately.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
High School for Environmental Studies
Vet Tech Program -
LaGuardia Community College
Skills
- Excellent Communication & Interpersonal Skills
- Fast Learner & Adaptable
- Team-Oriented & Collaborative
- Friendly and outgoing
- Customer-focused & Motivated
- Exceptional customer service
- Proficient in POS Systems & OpenTable
Timeline
Hostess
Piccola Cucina Uptown
05.2023 - Current
Cashier/Barista/ Server/ Delivery Driver
Ba'al Cafe and Falafel/ Sullivan Taqueria
06.2022 - 01.2023
Receptionist/ Driver
Pupculture Soho/ Dumbo
10.2021 - 06.2022
Cashier/ Barista
Foragers Market Dumbo/ Chelsea
04.2021 - 01.2022
Server/ Cashier
Ripe Juice Bar and Grill
12.2020 - 03.2021
Hostess/Server
The Standard, High Line
04.2019 - 02.2020
Vet Tech Program -
LaGuardia Community College
High School Diploma -
High School for Environmental Studies
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