Michelle Cooper
Dallas
Summary
Compassionate Direct Care Staff Member with experience in providing physical and emotional support to individuals with disabilities. Strengths include effective communication, patience, and a genuine empathy for others' well-being. Proven ability to plan and implement activities that promote clients' social interaction and overall health. Impact made through consistent demonstration of kindness, understanding, and respect towards all clients.
Overview
36
36
years of professional experience
1990
1990
years of post-secondary education
1
1
Certification
Work History
Direct Care Staff Member
JADE Quality Care
Garland
08.2022 - 03.2026
- Cooking,bathing,giving medicine, doctor appointments, companionship controlling behavior
- Assisted clients with daily living activities and personal care.
- Maintained a safe and supportive environment for all residents.
- Collaborated with healthcare professionals to implement care plans.
- Monitored client behavior and reported changes to management.
- Engaged clients in social activities to promote interaction.
- Documented client progress and incidents accurately in records.
- Trained new staff on company policies and care procedures.
- Advocated for clients' needs and preferences during meetings.
- Utilized appropriate techniques when dealing with challenging behaviors.
- Performed housekeeping tasks, such as changing linens and cleaning rooms.
- Supervised activities of daily living for clients.
- Provided personal care to clients, such as bathing, dressing and grooming.
- Supported client rights in accordance with applicable laws, regulations and ethical standards.
- Ensured safety of all clients in accordance with facility regulations.
- Communicated effectively with other members of the healthcare team.
- Adhered to professional standards, facility policies and procedures.
- Responded promptly to emergency situations involving client health or safety.
- Encouraged socialization among clients through recreational activities.
- Administered medications or treatments as directed by physician or nurse.
- Maintained accurate records and reports related to client care activities.
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
- Participated in training programs as required by state licensing regulations.
- Transported clients to medical appointments or other destinations as needed.
- Promoted a positive environment that respects the dignity of residents and clients.
- Provided emotional support and encouragement to clients during difficult times.
- Transported specimens or pharmacy items along with proper documentation to authorized personnel.
- Entertained or read aloud to patients to improve mental health and alertness.
- Educated family members on how to provide safe care for their loved ones at home.
- Applied clean dressings, stockings or support bandages under direction of nurse or physician.
- Exercised comatose, paralyzed, or restricted mobility patients to maintain flexibility and muscle tone.
- Collaborated with interdisciplinary team members in providing quality patient care services.
- Developed individualized plans of care to address each client's needs.
- Assessed changes in physical or mental condition and reported findings to supervisor.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Assisted individuals in learning and developing new skills.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Online Shopper
Walmart
Dallas
07.2021 - 11.2021
- Selected items accurately according to customer orders and preferences.
- Managed inventory levels to ensure product availability for online shoppers.
- Collaborated with team members to optimize picking and packing processes.
- Communicated with customers regarding order status and delivery options.
- Maintained cleanliness and organization in shopping areas for safety compliance.
- Assisted in training new team members on operational procedures and systems.
- Resolved customer inquiries promptly to enhance shopping experience satisfaction.
- Handled customer inquiries regarding order status, shipping costs, and payment options.
- Managed inventory levels to ensure timely delivery of items to customers.
- Created detailed product descriptions to help customers understand the features of each item.
- Maintained records of all transactions conducted on the website.
- Utilized analytics tools like Google Analytics to measure site performance.
- Implemented new technologies such as mobile commerce solutions into existing systems.
Car Hopper
Sonic
Dallas
03.2020 - 06.2021
- Delivered food and drinks to customers efficiently in a fast-paced environment.
- Maintained cleanliness and organization of car hop station and surrounding areas.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Utilized POS system to accurately process customer orders and payments.
- Assisted in training new team members on service standards and procedures.
- Demonstrated excellent customer service by addressing inquiries and concerns promptly.
- Monitored inventory levels of supplies and communicated needs to management.
- Ensured adherence to health and safety regulations during food handling processes.
- Verified customer identification and credit card information.
- Cleaned interiors and exteriors of vehicles using appropriate cleaning products and materials.
- Adhered to company policies regarding customer service standards.
- Managed inventory of supplies necessary for daily operations.
- Provided assistance in troubleshooting minor mechanical issues with vehicles.
- Provided customers with instructions on how to operate the vehicle's features.
Cahier
Wendys Restaurant
Dallas
03.2020 - 11.2020
- Processed customer transactions accurately and efficiently at a fast-paced restaurant.
- Maintained cleanliness and organization of cash register area throughout shifts.
- Assisted customers with menu selections and provided exceptional service experience.
- Handled cash, credit, and gift card payments with precision and care.
- Collaborated with team members to ensure smooth restaurant operations during busy hours.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Trained new cashiers on register procedures and customer service standards effectively.
- Monitored stock levels of supplies needed for front-of-house operations regularly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Cheveron
Carrollton
03.2019 - 08.2020
- Processed customer transactions efficiently and accurately at a busy service station.
- Managed cash register operations, ensuring proper handling of cash and credit transactions.
- Assisted customers with product inquiries, providing knowledgeable recommendations on fuel and convenience items.
- Maintained cleanliness and organization of the cashier area and store displays.
- Collaborated with team members to streamline checkout procedures during peak hours.
- Handled customer complaints professionally, resolving issues to enhance satisfaction.
- Monitored inventory levels, reporting shortages to ensure stock availability for customers.
- Trained new cashiers on company policies and best practices for customer service excellence.
Food Service Manager
Tom Thumb Food Stores
Dallas
06.2000 - 08.2009
- Managed daily operations of food service department at Tom Thumb Food Stores.
- Oversaw inventory levels and ordered supplies to maintain stock availability.
- Trained and supervised staff in food preparation and safety standards.
- Coordinated schedules to ensure adequate staffing during peak hours.
- Implemented food safety protocols to comply with health regulations.
- Developed menus that aligned with customer preferences and seasonal items.
- Resolved customer complaints promptly to enhance service experience.
- Collaborated with vendors to negotiate pricing and delivery schedules.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Adhered to company food, safety, quality and sanitation policies.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Provided ongoing training for new employees on safe food handling practices.
- Maintained records of food inventory, supplies, and equipment.
CNA
Westrigde nursing home
Lancaster
01.1990 - 07.1997
- Provided compassionate care to residents in daily activities and personal hygiene.
- Assisted nursing staff in monitoring vital signs and reporting changes to care plans.
- Maintained cleanliness and safety of resident living areas and communal spaces.
- Documented patient care activities accurately in electronic health records systems.
- Supported residents with mobility assistance during meals and recreational activities.
- Communicated effectively with families regarding resident needs and care updates.
- Trained new staff on proper caregiving techniques and workplace policies.
- Collaborated with interdisciplinary teams to enhance resident care strategies and approaches.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
Education
Waxahachie High School
Waxahachie , TexasSkills
- Client care
- Medication administration
- Behavior management
- Care plan implementation
- Daily living support
- Healthcare collaboration
- Client advocacy
- Record documentation
- Safety monitoring
- Response to emergencies
- Communication skills
- Training and mentoring
- Emotional support
- Social skills development
- Problem solving
- Quality improvement
- Schedule coordination
- Family engagement
- Personal hygiene assistance
- Housekeeping
- Recreational activities
- Disability awareness
- Food shopping
- Compassionate care
- Treatment plan implementation
- Social skills
- Professional boundaries
- Healthcare
- Meal preparation
- Ambulation
- Emergency response
- ADL support
- Confidentiality adherence
- Mobility assistance
- Medication monitoring
- Self-care promotion
- Progress tracking
- Medication management
- Patient awareness
- Client companionship
Languages
English
Beginner
Certification
- Cpr certified
Websites
References
References available upon request.
Timeline
Direct Care Staff Member
JADE Quality Care
08.2022 - 03.2026
Online Shopper
Walmart
07.2021 - 11.2021
Car Hopper
Sonic
03.2020 - 06.2021
Cahier
Wendys Restaurant
03.2020 - 11.2020
Cashier
Cheveron
03.2019 - 08.2020
Food Service Manager
Tom Thumb Food Stores
06.2000 - 08.2009
CNA
Westrigde nursing home
01.1990 - 07.1997
Waxahachie High School