Michelle Cota
Richmond,US
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Xscape Theaters
Richmond, TX
07.2025 - Current
- Led daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members to enhance performance and efficiency.
- Managed inventory levels, ensuring optimal stock availability for peak periods.
- Coordinated special events, enhancing community engagement and theater visibility.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Watched over staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Delivery Driver
Tiff's Treats
Richmond, TX
11.2024 - 07.2025
- Delivered orders to customers, helped to close store, and took calls when customers had any questions or issues.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Store Trainer, Cashier, Cook
Mod Pizza
07.2023 - 11.2024
- Trained new co-workers, ensured customer satisfaction, cooked on oven, cleaned store to Steritech guidelines
- Collaborated with managers to identify and address employee relations issues (customer service)
Medical Spa Receptionist/Social Media Content Creator
Forever Young Medispa
Sugar Land, TX
05.2024 - 09.2024
- Communicated with spa team members if clients canceled or changed appointment times.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Trained in Body Contouring services and Facial Services
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Created social media content videos for both Instagram and Tiktok platforms
Manicurist and Pedicurist
Shades the Nail Bar
Missouri City, TX
03.2024 - 08.2024
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Communicated effectively with management concerning important customer issues.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Cashier
Target
08.2021 - 07.2023
- Worked cash register for checkout and customer service desk
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Customer Service Desk
LA Fitness
06.2019 - 01.2020
- Worked as customer service agent in front of store, also checked in guests and attended to any needs or questions they had
- Provided professional services and support in a dynamic work environment.
Education
Bachelor of Science - Digital Media
University of Houston
Houston, TX12-2025
License in Cosmetology/Manicuring -
Houston Training School
Houston09-2023
Associate of Science - Required Math, Sciences, English, etc.
WCJC
Sugarland05-2018
Skills
- Content creation/Social Media (Instagram, TikTok, Buissness Websites)
- Advertising
- Marketing
- Cosmetology
- Manicuring
- Body Contouring and Facials
- CPR Certified
- Film Production
- Adobe Programs
- Photoshop
- After Effects
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Sales reporting
Certification
- Certification in Cosmetology/Manicuring, 02/01/24
- Certification in CPR, 09/01/20
- TABC
- Food Handlers Certification 11/01/24
Languages
English
Native or Bilingual
Spanish
Professional Working
Japanese
Elementary
Timeline
Assistant Manager
Xscape Theaters
07.2025 - Current
Delivery Driver
Tiff's Treats
11.2024 - 07.2025
Medical Spa Receptionist/Social Media Content Creator
Forever Young Medispa
05.2024 - 09.2024
Manicurist and Pedicurist
Shades the Nail Bar
03.2024 - 08.2024
Store Trainer, Cashier, Cook
Mod Pizza
07.2023 - 11.2024
Cashier
Target
08.2021 - 07.2023
Customer Service Desk
LA Fitness
06.2019 - 01.2020
Bachelor of Science - Digital Media
University of Houston
License in Cosmetology/Manicuring -
Houston Training School
Associate of Science - Required Math, Sciences, English, etc.
WCJC