Michelle Cottone
Le Roy,NY
Summary
Experienced Configuration Engineer with over 27 years of experience in the Health Care Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Configuration Engineer II
Excellus Blue Cross Blue Shield
Rochester, NY
03.2015 - Current
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Configuration Engineer
Excellus Blue Cross Blue Shield
Rochester, NY
11.2010 - 03.2015
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
Skills
- Network Configuration and Support
- Configuration Review
- Team Communication and Collaboration
- Status Updates
- Requirements Analysis
- Document Configuration
Timeline
Configuration Engineer II
Excellus Blue Cross Blue Shield
03.2015 - Current
Configuration Engineer
Excellus Blue Cross Blue Shield
11.2010 - 03.2015
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