Michelle Cowans

• Evaluated customer data to identify and prevent fraudulent activities.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Tracked fraud cases and monitored trends to develop strategies for prevention.

Responsible for-

• Conducted thorough analyses of current processes, identifying areas for improvement and implementing necessary changes.
• Evaluated staff performance regularly, providing constructive feedback to improve individual skills and overall productivity.
• Optimized resource allocation by accurately forecasting workload requirements and adjusting staffing levels accordingly.
• Implemented quality control measures to ensure high standards were consistently met across all aspects of production.
• Ensured compliance with industry regulations by staying up-to-date on relevant laws, guidelines, and best practices.
• Trained new employees on company procedures, fostering a positive work culture and ensuring seamless integration into the team.
• Processed payment files and analyzed audit reports.
• Utilized multiple PC applications throughout day.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

• Enhanced communication within the team by actively participating in meetings, sharing updates on progress and challenges faced in daily tasks.
• Ensured timely deposits for clients by consistently meeting daily deadlines for processing payments.
• Managed sensitive customer data with discretion, adhering to strict security protocols and confidentiality guidelines.
• Increased department productivity through cross-training in multiple functions, providing support as needed during peak times.

• Processed payment files and analyzed audit reports.
• Analyzed accounts for various requests and accounted resolution.
• Promoted a safe working environment by adhering to company safety policies and addressing potential hazards proactively.
• Trained new employees on company procedures, fostering a positive work culture and ensuring seamless integration into the team.
• Maintained a well-organized work environment, contributing to increased team focus and higher output levels.
• Enhanced communication between departments for smoother operations and increased productivity.
• Implemented quality control measures to ensure high standards were consistently met across all aspects of production.