Mike Worrall
Tampa,United States
Summary
AML/Fraud Analyst at Robert Half/Old Glory Bank with a proven track record of safeguarding financial systems through meticulous monitoring and investigation. Certified in NTWA18 and CompTIA A+ for enhanced technical skills in scrutinizing complex transaction data, ensuring compliance and fraud prevention. Leveraging a background in healthcare and general studies to bring a unique perspective to the financial sector, enhancing attention to detail and seamless customer relationship management. Committed to protecting clients' assets and maintaining banking operations integrity with a resolute stance against fraud.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AML Analyst/Fraud Analyst
Robert Half /Old Glory Bank
Tampa, Florida, United States
06.2023 - 07.2024
- SARs (Suspicious Activity Reports): Prepared and filed SARs with regulatory authorities, ensuring compliance with legal requirements and timely submission
- Managed the timely submission of reports to financial regulatory bodies, adhering to established guidelines and deadlines
- Monitoring Transactions: Vigilantly observed financial transactions and online activities to detect and address signs of fraudulent behavior
- Conducted thorough investigations into suspected fraud cases, collaborating with law enforcement and gathering evidence to build comprehensive cases
- Strategy Development: Developed and executed fraud prevention strategies and policies, addressing both current and emerging threats
- Collaboration: Coordinated with cross-functional teams and external partners, including law enforcement and financial institutions, to enhance security measures
- Reporting: Generated detailed reports on fraudulent activities, prevention efforts, and outcomes, providing actionable insights for stakeholders
- Specialized Experience: Demonstrated proficiency in fraud prevention areas such as check fraud, neural network-based detection, ACH reviews, and dispute resolution
- Addressed orchestrated attacks and refined preventative measures.
Technical Service Representative
XBS Southwest/Saint Leo University
Xerox /Lakeland Territory, Florida, United States
03.2021 - 03.2023
- Industry Knowledge: Applied a comprehensive understanding of industry practices, techniques, and standards to resolve technical issues and support organizational goals
- Problem Resolution: Addressed and resolved a variety of moderate to complex technical problems, ensuring sound judgment and accuracy in solutions
- IT and Network Support: Performed IT duties including fluke network port diagnostics and bringing printers back online, contributing to efficient IT operations
- Project Contribution: Assisted in the completion of organizational projects, coordinating with internal teams and vendors to meet deadlines and budget constraints
- Training and Scheduling: Trained personnel on the proper use of onsite equipment, managed scheduling, and oversaw job queues to ensure timely processing and organization
- Inventory Management: Managed supply ordering and inventory control, maintaining accurate records and ensuring adequate stock levels
- Vendor and Contract Management: Worked with internal marketing teams and vendors to ensure project delivery within budget
- Managed service contracts and reviewed completed work by vendors and contractors
- Fleet Management: Utilized management software to oversee a fleet of equipment, providing maintenance and repair services, and generating reports on inventory and service activities
- Billing and Charges: Calculated job charges, maintained billing logs, and processed job-related financial documentation
- Cross-Training and Support: Remained cross-trained on all facets of facility management operations, including Tier 2 technical support and network issue resolution
- Supported PaperCut and CenterWare Web within the fleet
- Customer Support: Provided fundamental support for customer service operations, ensuring high-quality service and resolution of technical issues.
Fraud Specialist/Aml Analyst
Bank of America
Tampa, Florida, United States
04.2020 - 04.2021
- Claim Management: Made informed decisions on the acceptance or denial of claims, including making necessary monetary adjustments to account balances
- Customer Interaction: Handled inbound calls from cardholders to collect additional information and investigate potential fraud or unauthorized activity
- Fraud Evaluation: Evaluated moderate to complex unauthorized account activity, conducting thorough research that involved multiple transaction channels and various data sources
- Information Analysis: Applied diverse sources of information, including online systems, tools/models, and various applications, to assess and mitigate fraudulent activity
- Account Handling: Performed general account management functions, maintained files, records, and databases, and prepared standard billing documentation
- Fraud Prevention Tools: Utilized programs such as LexisNexis and Credit Browsers to detect and prevent fraudulent activities
- Call Management: Managed over 50 inbound calls daily, addressing fraud-related issues and escalating disputes as necessary
- SARs (Suspicious Activity Reports): Prepared and filed SARs with regulatory authorities to comply with legal requirements and enhance fraud detection efforts
- Identity Verification: Verified customer identities to ensure accurate and secure transactions
- Fraud Investigation: Investigated account activities to identify and address potential fraud, employing effective strategies for de-escalation and resolution.
Fraud Analyst/Fraud Supervisor/Dispute Analyst
Capital One
Tampa, Florida, United States
01.2016 - 04.2020
- Claim Management: Made informed decisions regarding the acceptance or denial of claims, including necessary monetary adjustments to account balances
- Customer Interaction: Handled calls from cardholders to gather detailed information for further investigation and resolution of fraud cases
- Fraud Analysis: Analyzed moderate to complex unauthorized account activity, conducting thorough research across multiple transaction channels
- Fraud Prevention Tools: Employed tools such as LexisNexis and Credit Browsers to detect and prevent fraudulent activities
- Fraud and Dispute Resolution: Assisted with fraud management and escalated dispute issues, verifying customer identities and investigating account activities
- De-escalation and Investigation: De-escalated fraud-related issues and conducted comprehensive investigations to uncover the root causes of disputes
- Team Leadership: Conducted side-by-side team reviews and provided guidance to team members on fraud and dispute management
- Regulatory Compliance: Ensured dispute resolution processes adhered to relevant regulations and industry standards, including those set by financial regulatory bodies and consumer protection laws
- Pattern Identification: Identified patterns or recurring issues in disputes that could indicate systemic problems or potential risks, advising on preventive measures
- Reporting and Recommendations: Prepared detailed reports on disputes, including outcomes and recommendations for process improvements or policy changes
- Training and Development: Provided training to bank staff on effective dispute resolution techniques, customer service best practices, and compliance with laws and regulations
- Cross-Department Collaboration: Worked closely with legal, compliance, and customer service departments to ensure a cohesive and effective approach to dispute management.
Education
Certificate in Nursing - Healthcare
Pine Technical College
01.1999
High School Diploma - General Studies
Stillwater Sr High School
01.1987
Skills
- KYC Verification
- SAR
- Financial Reporting
- CompTIA A 220-1001: Networking
- NTWA18 - Introduction to Basic Networking
- CompTIA A Exam 220-902: Windows Networking
- AML Analyst/Fraud Analyst
- Regulatory Filings
- SARs (Suspicious Activity Reports)
- Monitoring Transactions
- Fraud Prevention Strategies
- Collaboration
- Reporting
- Check Fraud
- Neural Network-based Detection
- ACH Reviews
- Dispute Resolution
- Global Sanctions Regulations
- Sanctions Compliance Program
- Data Analytics
- Industry Knowledge
- Problem Resolution
- IT and Network Support
- Project Contribution
- Training and Scheduling
- Inventory Management
- Vendor and Contract Management
- Fleet Management
- Billing and Charges
- Cross-Training and Support
- Customer Support
- Claim Management
- Customer Interaction
- Fraud Evaluation
- Information Analysis
- Account Handling
- Fraud Prevention Tools
- Call Management
- Identity Verification
- Fraud Investigation
- Dispute Analyst
- Team Leadership
- Regulatory Compliance
- Pattern Identification
- Training and Development
- Cross-Department Collaboration
Certification
- CompTIA A+ 220-1001: Networking
- NTWA18 - Introduction to Basic Networking
- CompTIA A+ Exam 220-902: Windows Networking
Personal Information
Title: AML Analyst/Fraud Analyst | SARs, Regulatory Filings
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefits401k matchAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved discrepancies in SARs submissions, which led to a [percentage]% improvement in on-time filings and ensured full regulatory compliance.
- Documented and resolved inefficiencies in the fraud prevention strategy, which led to the development and implementation of new policies that reduced fraud incidents
- Documented and resolved an issue with false positives in the transaction monitoring system, which led to a reduction in unnecessary investigations and increased the efficiency of the monitoring process.
- Documented and resolved inefficiencies in the fraud prevention strategy, which led to the development and implementation of new policies that reduced fraud incidents over time.
- Conducted comprehensive analysis of global sanctions regulations to ensure compliance with both domestic and international standards. Regularly reviewed and updated compliance procedures in response to regulatory changes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
AMRCIAN LEGION.ORG
Timeline
AML Analyst/Fraud Analyst
Robert Half /Old Glory Bank
06.2023 - 07.2024
Technical Service Representative
XBS Southwest/Saint Leo University
03.2021 - 03.2023
Fraud Specialist/Aml Analyst
Bank of America
04.2020 - 04.2021
Fraud Analyst/Fraud Supervisor/Dispute Analyst
Capital One
01.2016 - 04.2020
Certificate in Nursing - Healthcare
Pine Technical College
High School Diploma - General Studies
Stillwater Sr High School
- CompTIA A+ 220-1001: Networking
- NTWA18 - Introduction to Basic Networking
- CompTIA A+ Exam 220-902: Windows Networking
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