Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Cowger

Port Orange,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude seeks work from home position. Provides top-notch skills in oral communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Medical Office Cleaner

Electric Broom
03.2016 - Current
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Used time management and efficient cleaning methods to meet deadlines..

Outbound Call Center Representative

Radiology Associates Imaging Centers
10.2015 - 04.2017
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Conducted numerous outbound phone calls daily to reach potential clients and schedule appointments.

Medical Billing Specialist

University Rehabilitation
07.2009 - 08.2015
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Identified and resolved patient billing and payment issues.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Collected payments and applied to patient accounts.
  • Posted and adjusted payments from insurance companies.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Precisely evaluated and verified benefits and eligibility.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Filed and updated patient information and medical records.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Liaised between patients, insurance companies, and billing office.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Verified insurance of patients to determine eligibility.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.

Home Health Aide

Home Instead
03.2008 - 03.2012
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided mobility assistance such as walking and regular exercising.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Education

Bachelor of Science - Psychology

Florida State University
Tallahassee, FL
08.2000

Skills

  • Company Quality Standards
  • Quality Assurance
  • Efficient Data Entry
  • Entry Recording
  • Critical Thinking
  • Accounts Payable and Accounts Receivable
  • Data Entry
  • Customer Service
  • Insurance Authorizations
  • Adjustment Posting
  • Time Management

Timeline

Medical Office Cleaner

Electric Broom
03.2016 - Current

Outbound Call Center Representative

Radiology Associates Imaging Centers
10.2015 - 04.2017

Medical Billing Specialist

University Rehabilitation
07.2009 - 08.2015

Home Health Aide

Home Instead
03.2008 - 03.2012

Bachelor of Science - Psychology

Florida State University

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Michelle Cowger