Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Michelle Cox

Libby,MT

Summary

Friendly Environmental Service Technician with 6 years of experience in janitorial services. Extensive knowledge of sanitation and confidentiality with a talent for working quickly and efficiently. Adept at following directions and infection control practices.

Overview

34
34
years of professional experience

Work History

EVS Lead

CPMC
Libby, MT
10.2023 - Current
  • Supervised daily operations of environmental services team at CPMC.
  • Provided guidance and support to team members during challenging situations.
  • Ensured compliance with health and safety regulations in all work areas.
  • Oversaw inventory management for cleaning supplies and equipment.
  • Conducted regular inspections to maintain cleanliness and sanitation standards.

Environmental Service Technician

CPMC
Libby, MT
08.2017 - Current
  • Disinfected bathrooms and other high-traffic areas to ensure a safe and healthy environment.
  • 6yrs working at CPMC
  • Operated industrial cleaning equipment including buffers, shampooers, extractors, and vacuums.
  • Responded promptly to emergency requests for service such as spills or flooding.
  • Observed safety procedures when working with hazardous materials such as chemicals or biohazardous waste.
  • Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
  • Maintained cleanliness and presentation of waiting area and rooms.
  • Greeted patients and families, maintaining facility and team professionalism with friendly support.
  • Collaborated with staff to ensure smooth workflow during high-traffic periods.
  • Trained new employees on cleaning protocols and safety procedures.

Cosmetologist

Self Employed.
Libby, MT
10.1992 - 07.2017
  • Created customized hair styles according to client's preferences and facial features.
  • Performed haircuts, coloring, highlighting and styling techniques.
  • Maintained cleanliness of salon equipment and tools.
  • Applied makeup for special occasions such as weddings or proms.
  • Educated clients on proper skin care techniques and products.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Advised clients on how to maintain their new hairstyles at home.
  • Performed scalp treatments to improve hair health and texture.
  • Maintained accurate records of customer services provided.
  • Developed a loyal client base through excellent customer service.
  • Engaged with customers by providing friendly conversation during services.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Updated and maintained customer information records and beauty services provided.
  • Trained or supervised other hairstylists, hairdressers and assistants.

Salon Owner/Operator

Mystique Salon & Day Spa
Libby, MT
06.2008 - 09.2011
  • Created marketing strategies to increase clientele and expand the business.
  • Cleaned and sanitized between clients
  • Cleaned and sanitized all salon tools and equipment.
  • Organized the salon by tidying up shelves and displays.
  • Maintained a clean work environment throughout the day.
  • Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
  • Managed staff by recruiting, training and coaching employees.
  • Developed service packages for customers seeking a variety of treatments.
  • Provided excellent customer service to ensure repeat business from satisfied clients.
  • Ordered supplies and equipment needed for daily operations.
  • Ensured that all safety protocols were followed in the salon at all times.
  • Conducted regular meetings with staff members to discuss performance goals.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.
  • Adhered to state laws and regulations regarding licensure, sanitation standards.
  • Implemented quality control measures throughout the salon to maintain high standards of service delivery.
  • Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
  • Investigated new trends in beauty industry services to stay current with offerings available at the salon.
  • Resolved issues quickly through meticulous research and quick decision-making.

Bakery Worker

Empire foods
Libby, MT
06.1991 - 09.1991
  • Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
  • Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
  • Inspected finished products for quality assurance before packaging them for sale.
  • Packaged freshly-baked goods into bags or boxes with pricing labels attached.
  • Stocked shelves with bakery products ensuring freshness dates were up-to-date.
  • Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
  • Assisted customers with their orders providing advice on different types of pastries available.
  • Followed health codes and regulations regarding food handling procedures.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.

Education

Cosmetology

Mr Riches Beauty School
Missoula
10.1992

High School Diploma -

Libby High School
Libby, MT
05.1991

Skills

  • Chemical Safety
  • System Design
  • Recommending Solutions
  • Cross-Functional Collaboration
  • Identifying Environmental Concerns
  • Sanitation

Education and Training

other,other

Timeline

EVS Lead

CPMC
10.2023 - Current

Environmental Service Technician

CPMC
08.2017 - Current

Salon Owner/Operator

Mystique Salon & Day Spa
06.2008 - 09.2011

Cosmetologist

Self Employed.
10.1992 - 07.2017

Bakery Worker

Empire foods
06.1991 - 09.1991

Cosmetology

Mr Riches Beauty School

High School Diploma -

Libby High School

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