Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Software
Languages
Interests
Timeline
Hi, I’m

Michelle Cox

Prairieville,LA
Michelle Cox

Summary

Dynamic Quality Manager with 17 years of experience and a proven track record in Quality Management Systems and 29+ years total in Chemical/Nuclear industry. Revitalized former plant quality management system under ISO 9001, taking the site from non-compliance/probation status to full certification and best-in-class recognition. Recognized for leading successful ISO 9001 certification audits consisting of zero non-conformances and multiple documented strengths. Analytical mindset combined with effective team leadership skills. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem solving and effective communication,

Overview

29
years of professional experience
1

ISO 9001 Lead Auditor Certification

1

ISO 14001 Internal Auditor Certification

1

Six Sigma Green Belt Certification

1

Process Safety & Risk Management 1st Party Audit Certification

Work History

DuPont

Quality Manager
04.2008 - 01.2025

Job overview

  • Owned end-to-end Management Review process from data collection and agenda setting to leading discussions and documenting action plans.
  • Directed internal audit teams across multiple departments, overseeing risk assessments, audit planning, execution and reporting.
  • Managed organization’s Corrective and Preventive Action (CAPA) program, ensuring timely investigation, root cause analysis, implementation of actions and effectiveness verifications.
  • Managed annual third-party ISO 9001 certification audits, ensuring full compliance and successful recertification.
  • Managed and controlled QMS documentation for site, ensuring accuracy, version control, and alignment with current processes.
  • Managed and maintained Service Level Agreements (SLA’s) in accordance with ISO 9001 requirements to ensure service quality and customer satisfaction.
  • Led site-wide quality incident investigations, identifying root causes and implementing corrective and preventive actions.
  • Created robust Supplier Corrective Action Reporting system for entire site.
  • Led all supplier complaint investigations, collaborated with suppliers and internal teams to drive supplier performance improvements and held suppliers accountable for root cause analysis, corrective actions and verification of effectiveness.
  • Developed, implemented and led annual site-wide supplier evaluation program to assess and monitor supplier performance and compliance.
  • Led ISO 9001 awareness and training initiatives across site, educating employees on quality principles, roles and compliance responsibilities.
  • Created new QMS documents as needed to ensure compliance to ISO 9001 standard.
  • Led all customer complaint investigations while collaborating with customers and internal teams to ensure timely resolution and successful corrective action.

DuPont

Analytical Chemist
04.2008 - 01.2025

Job overview

  • Acted as a key resource across the site, supporting diverse teams with chemistry expertise, technical problem solving and daily operational needs.
  • Performed daily troubleshooting of 40+ laboratory instruments and noncompliant samples to ensure accurate results and minimal downtime.
  • Created and implemented a laboratory method back up system significantly reducing lab downtime and improving response time to unexpected disruptions.
  • Led investigations of all laboratory incidents to determine root cause and assigned corrective actions to prevent recurrence.
  • Assisted laboratory technicians during time-sensitive needs, contributing to effective problem resolution and operational stability.

DuPont

Lab Area Manager
10.2015 - 03.2022

Job overview

  • Managed a team nine direct reports providing direction, mentorship, and performance evaluations to support operational excellence.
  • Led end-to-end hiring of lab technicians, including screening, interviewing, and onboarding of qualified candidates.
  • Managed timecard review and approval for all direct reports in ADP, ensuring compliance with company policies and payroll deadlines.
  • Organized and led weekly meetings with laboratory technicians to track KPI’s, communicate project timelines, and reinforce expectations.
  • Oversaw site-wide laboratory expense reporting, maintained accurate records and supported budget adherence.
  • Maintained/monitored and reported on laboratory KPI’s aligned with site goals, contributing to improved turnaround times, compliance rates and resource utilization.
  • Served as a member of Site Leadership Team representing the laboratory influencing site-wide initiatives in quality, safety and productivity.
  • Oversaw contract approvals for offsite lab vendors, ensuring uninterrupted service delivery and support for critical lab functions.
  • Led technician recognition initiatives to promote engagement, boost morale, and reinforce a culture of high performance.
  • Performed weekly operational discipline and 5S audits identifying hazards, enforcing best practices and driving corrective action.
  • Delivered precise instructions and expectations to lab technicians, equipping them with information and support needed for success.
  • Utilized SAP to approve purchase orders ensuring accuracy, cost control and adherence to company purchasing procedures.
  • Promoted a positive workplace culture by supporting technicians through personal challenges, reinforcing trust and team cohesion.

Entergy Nuclear South, Waterford 3 Nuclear Power Station

Nuclear Chemistry Technician
09.1999 - 04.2008

Job overview

  • Supported Control Room operations by delivering real-time technical guidance on plant chemistry to maintain corrosion prevention protocols.
  • Performed sampling, analysis and data review in order to maintain chemistry well within established limits, and below action levels for optimum corrosion control.

Cytec Industries

Co-op Student Chemist
01.1996 - 08.1999

Education

Nicholls State University
Thibodaux, LA

Bachelor of Science from Chemistry
12-1998

Skills

  • Quality Management Systems
  • Internal Auditing
  • Corrective/Preventive Actions
  • Document Management
  • SOP Development
  • Continuous Improvement
  • SAP
  • ETQ Reliance
  • Cority Quality Suite
  • Microsoft Office
  • Gas Chromatography, High Performance Liquid Chromatography, Mass Spectrometry, pH, Conductivity, Auto Titration, Atomic Absorption, Wet Chemistry Techniques

Certification

ISO 9001 Lead Auditor Certification

ISO 14001 Internal Auditor Certification

Six Sigma Green Belt Certification

Fundamentals of Supervision Training

Process Safety and Risk Management Training

First Party Auditor PSM Training

Accomplishments

  • Led turnaround of plant site's ISO 9001 Quality Management Systems, taking the site from probationary status to best-in-class recognition.
  • Managed a team of nine direct reports and drove drastic improvements in laboratory systems to support operational excellence and quality standards.
  • Designed and launched a supplier evaluation system that enhanced vendor accountability and improved sourcing decisions.
  • Developed a robust technician training program that improved onboarding efficiency, technical competency and procedural adherence.
  • Developed and implemented a supplier complaint action reporting system to document, track, and resolve vendor-related quality issues.
Availability
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave401k match4-day work week

Software

Microsoft Office

ETQ Reliance

Cority Quality Suite

SAP

Languages

English
Full Professional

Interests

Photography

Gardening

Timeline

Lab Area Manager

DuPont
10.2015 - 03.2022

Quality Manager

DuPont
04.2008 - 01.2025

Analytical Chemist

DuPont
04.2008 - 01.2025

Nuclear Chemistry Technician

Entergy Nuclear South, Waterford 3 Nuclear Power Station
09.1999 - 04.2008

Co-op Student Chemist

Cytec Industries
01.1996 - 08.1999

Nicholls State University

Bachelor of Science from Chemistry

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