Michelle Craft
Hutto
Summary
Hardworking professional with experience in customer service, delivery, office work, and managing business tasks. Able to solve problems, help customers, and keep things organized. Known for being reliable and working well with others.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
Austin
09.2022 - Current
- Delivered 100+ orders weekly, achieving 97% on-time delivery rate and resolving customer issues via in-app chat to enhance satisfaction.
- Delivered food orders efficiently to customers in various locations.
- Maintained communication with customers regarding order status and delivery times.
- Navigated routes using GPS technology to ensure timely deliveries.
311 Ambassador
AppleOne Employment/ City of Austin/ Austin 311
Austin
10.2019 - 05.2022
- Acted as a single point of contact for Austin residents seeking city services, routing inquiries throughout all departments and escalating service gaps to leadership.
- Managed service requests for various city services to ensure timely assistance.
- Provide citywide information as a single point of contact for citywide departments.
- Help reduce calls to 9-1-1 so they can focus on calls where life or property is in danger.
Owner-Operator
Nemo’s Trucking
Pflugerville
10.2016 - 11.2020
- Managed revenue, sales transactions, taxes, payroll, budgets, filing, and contracts to maintain financial integrity.
- Directed growth and daily operations, ensuring business stability and efficiency.
- Handled customer inquiries and delivered exceptional service, fostering customer satisfaction and loyalty.
- Facilitated customer appointments through proactive phone and email outreach to enhance engagement.
Clerical
Express Employment/ Aero Care
Hutto
02.2019 - 07.2019
- Executed the scanning of hard copy documents and utilized the company’s digital filing system, BrightTree.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Skills
- Service request handling
- Customer communication
- Empathy and customer service
- Problem solving
- Management and office organization
- Technical support
- QuickBooks bookkeeping
Timeline
Delivery Driver
DoorDash
09.2022 - Current
311 Ambassador
AppleOne Employment/ City of Austin/ Austin 311
10.2019 - 05.2022
Clerical
Express Employment/ Aero Care
02.2019 - 07.2019
Owner-Operator
Nemo’s Trucking
10.2016 - 11.2020