Nicole Martinez
Rio Rancho,NM
Summary
Results-driven individual with a versatile background in hospitality and administrative roles. Expertise in managing service requests and maintaining order accuracy enhances client relations and supports business objectives.
Overview
22
22
years of professional experience
Work History
Server
Hilton Garden Inn Hotel
Gallup, New Mexico
08.2001 - 03.2023
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and beverage orders from customers.
- Managed table assignments to optimize service flow during peak hours.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using point-of-sale systems.
- Followed proper cash handling procedures when accepting payments from customers.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
Secretary
Unique Carpet Cleaning
gallup , NM
07.2018 - 02.2020
- Managed incoming calls, addressing inquiries and effectively routing calls to appropriate personnel.
- Handled customer inquiries via email and telephone, providing professional and courteous support.
- Communicated with clients to address inquiries and service requests.
- Coordinated job preparation and client communication for technicians, ensuring clarity and efficiency.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Ensured availability of necessary supplies for cleaning tasks and inventory for cleaning operations.
- Developed and maintained relationships with suppliers and vendors.
Customer Service Representative
Karma Enterprises
gallup , NM
12.2006 - 04.2012
- Resolved customer complaints through active listening and effective problem-solving.
- Managed escalated customer inquiries, resolving issues promptly to maintain customer loyalty.
- Addressed customer inquiries, providing accurate product and service information to improve satisfaction.
- Executed cash and credit transactions, ensuring accuracy and enhancing customer trust.
- Trained new staff on best practices in customer service and support.
Education
GED -
Gallup Unm Branch
Gallup, NM08-2003
Some College (No Degree) - Social Work
Mesa Lands Community College
Springer, NMSkills
- Food and beverage service
- Order accuracy
- Point-of-sale operation
- Payment processing
- Cash handling procedures
- Table management
- Dining area maintenance
- Order entry
- Shift scheduling
- Reservation management
- Customer communication
- Service request handling
- Client communication
- Document organization
Timeline
Secretary
Unique Carpet Cleaning
07.2018 - 02.2020
Customer Service Representative
Karma Enterprises
12.2006 - 04.2012
Server
Hilton Garden Inn Hotel
08.2001 - 03.2023
GED -
Gallup Unm Branch
Some College (No Degree) - Social Work
Mesa Lands Community College