Michelle Crescio
Dover
Summary
Seasoned Senior Service Manager with a solid background in leading service departments within high-paced, demanding environments. Proven track record of managing service operations, implementing process improvements, and boosting customer satisfaction rates. Strengths include strong leadership skills, strategic planning abilities, and commitment to achieving company goals. Past roles have demonstrated significant improvements in operational efficiency and team performance.
Overview
16
16
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Senior Service Manager
Texas Roadhouse
Canton
10.2014 - Current
- Managed daily operations and service quality in a high-volume restaurant.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and food/liquor orders
- Resolved customer concerns and complaints with professionalism and care.
- Implemented training programs to enhance team performance and efficiency.
- Ensured compliance with all applicable laws and regulations related to guest service operations both food and beverage.
- Maintained relationships with external vendors providing support services such as maintenance, repair.
- Organized training sessions for staff members on best practices related to serving our guests.
- Coordinated schedules to optimize labor costs .
Assistant Service Manager
Texas Roadhouse
New Philadelphia
09.2009 - 10.2014
Education
Dover High School
Dover, OHSome College (No Degree) - Core
Kent State University
New Philadelphia, OHSkills
- Customer relationship management
- Staff training
- Operational efficiency
- Service quality management
- Problem solving
- Time management
- Organization
Languages
Spanish
Limited
Certification
- ServSafe
Timeline
Senior Service Manager
Texas Roadhouse
10.2014 - Current
Assistant Service Manager
Texas Roadhouse
09.2009 - 10.2014
Dover High School
Some College (No Degree) - Core
Kent State University