Michelle Cruz
The Bronx,NY
Summary
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Customer Service Cashier/Sales Associate
Bodega city
The Bronx, Ny
08.2023 - 09.2025
- Processed customer transactions efficiently at Bodega City checkout.
- Maintained cleanliness and organization of checkout area regularly.
- Stocked shelves and ensured products were displayed properly.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints and issues promptly and professionally.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Shift Leader
Yankee Doodle Dandy’s
New York, NY
09.2020 - 05.2023
- Processed customer transactions efficiently at Yankee Doodle Dandy's.
- Assisted customers with product selections and inquiries.
- Maintained a clean and organized checkout area regularly.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Coordinated food orders between kitchen staff and servers.
- Managed timing of dish preparation to ensure efficiency.
- Communicated order changes promptly to kitchen team members.
- Organized and prioritized incoming ticket orders for accuracy.
- Ensured proper plating and presentation of dishes before service.
- Trained new staff on expediting procedures and best practices.
- Monitored kitchen workflow to optimize service speed and satisfaction.
- Greeted customers and answered questions about menu items.
- Organized orders for kitchen staff to ensure efficient workflow.
- Assisted in restocking supplies such as napkins, silverware and condiments.
- Ensured all plates were properly garnished prior to being served.
- Inspected finished plates for quality assurance purposes before serving them.
- Communicated with wait staff, chefs and other kitchen personnel to coordinate food orders.
- Followed proper food-handling techniques while storing ingredients correctly in refrigerators or freezers.
- Prepared salads, desserts and appetizers according to recipes.
- Illustrated knowledge of menu and service offerings to educate guests.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Service Delivery Supervisor
Schnippers 570 Lexington ave
New York, Ny
03.2013 - 09.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Resolved customer inquiries and complaints promptly to maintain service quality.
- Coordinated the resolution of customer inquiries and complaints in a timely manner.
- Assisted in the recruitment, hiring, training, and development of new service delivery personnel.
- Monitored and evaluated service delivery staff performance to ensure compliance with organizational standards.
- Ensured that all customer requests are handled efficiently according to established procedures.
- Managed the day-to-day operations of the Service Delivery Team including scheduling, assigning tasks, monitoring progress.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated work to staff, setting priorities and goals.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Stevenson HighSchool
The Bronx, NySkills
- Cash handling
- Transaction processing
- Customer assistance
- Product knowledge
- Bilingual
- Team leadership
- Excellent communication skills
- Safety mobile food venders license
- Driver license
- Exceptional hospitality
- Food clerk
- Waitress experience
- Expedite
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
The city New York department of health mobile food vendor Full term License
- Record ID: 50131470
- Name: Michelle Cruz
- Issued: 02/18/2025
- Expires: 01/31/2027
Timeline
Customer Service Cashier/Sales Associate
Bodega city
08.2023 - 09.2025
Shift Leader
Yankee Doodle Dandy’s
09.2020 - 05.2023
Service Delivery Supervisor
Schnippers 570 Lexington ave
03.2013 - 09.2020
Stevenson HighSchool