Michelle Dahl
Maple Grove,MN
Summary
Dynamic Associate Product Owner and Scrum Master with a proven track record at Polaris Industries Inc., excelling in Agile Project Management and Stakeholder Collaboration. Spearheaded Dealer Service software enhancements, significantly boosting customer satisfaction. Expert in blending technical acumen with strong leadership to drive cross-functional team success and seamless project deliveries.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Associate Product Owner / Scrum Master /Technical Project Manager
Polaris Industries Inc.
03.2019 - 06.2024
- Charged with building roadmap and driving Dealer Service software improvements and new features to increase Customer and Dealer satisfaction across multiple business and technology teams (Dealer Service, On-Road, Off-Road, Customer Service, International, Corporate Finance)
- Illicit business requirements to create actionable user stories in Jira product backlog for Engineers
- Continuous review of priority to slot stories into sprints - Average of 70 stories per two-week sprint
- Conduct Daily Standups / Weekly Backlog Refinement and Sprint Planning sessions
- Championed use of Agile Project Management techniques
- Provided consistent and concise communications to Stakeholders to keep them apprised of upcoming UAT and Delivery timelines to enable seamless rollouts of system enhancements.
Technical Project Manager
Medtronic
05.2017 - 03.2019
- Led Global initiative to launch new Medtronic Employee Portal to increase collaboration across all groups, regions and functions.
- Project was delivered on time and within $1MM budget leveraging SharePoint Online platform and Agile Methodology.
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts and issues.
- Identified risks early in the project lifecycle and developed mitigation plans to prevent schedule delays or cost overruns.
- Communicated project plans and progress to key stakeholders and project contributors.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Implemented best practices in change management to minimize disruptions during project transitions
Product Owner/Customer Engagement and Marketing
Bluestem Brands Inc.
09.2014 - 03.2017
- Project to Product transformation coach for Customer Engagement
- Owned and managed new feature intake, product backlog, facilitating weekly backlog refinement, sprint planning and retrospectives
- Proactively sought feedback on product improvements through Agent Focus groups, call listening sessions and stakeholder input
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Coordinated with software developers to create custom applications and trackers to achieve Stakeholder goals.
- Focused on building critical features up front in order to identify constraints and technical challenges.
Project Manager/Technology
Bluestem Brands Inc.
05.2002 - 08.2014
- Successfully managed small to large scale projects for Marketing, Collections, Customer Service, Finance, Compliance and Credit business teams on time and within allocated budget
- Partnered with SAAS vendor to lead a two-year infrastructure telephony/IVR project impacting 4,000 agents and 20mm calls per year. The outcome was an improved experience for both customers and agents.
- Conducted an RFP with a Customer Engagement to identify a new chat and knowledge solution for agents. Once selected, managed all cross functional teams needed to drive the project to completion where timing was critical.
Business Analyst/Technology
Bluestem Brands Inc.
05.1999 - 04.2002
Business Analyst
Prudential Life Insurance
03.1989 - 02.1999
Education
High School Diploma -
Osseo Senior High
Osseo05.1989
Skills
- Agile Project Management
- Product Management
- Scrum Framework
- Consistent and Concise Communication
- Stakeholder Collaboration / Key Relationship Building
- Cross Functional Teamwork
- Software Development Lifecycle
- Release Planning
Certification
o Industry study; Developing Business Roadmaps, Conducting Market Research, Building Customer Roadmaps, Agile Boot Camp Certification
o Pragmatic Product Management certified – Lel III (PMC III)-2015
o Ongoing Project Management and Agile training
o Six Sigma certified – 2007
Timeline
Associate Product Owner / Scrum Master /Technical Project Manager
Polaris Industries Inc.
03.2019 - 06.2024
Technical Project Manager
Medtronic
05.2017 - 03.2019
Product Owner/Customer Engagement and Marketing
Bluestem Brands Inc.
09.2014 - 03.2017
Project Manager/Technology
Bluestem Brands Inc.
05.2002 - 08.2014
Business Analyst/Technology
Bluestem Brands Inc.
05.1999 - 04.2002
Business Analyst
Prudential Life Insurance
03.1989 - 02.1999
High School Diploma -
Osseo Senior High
o Industry study; Developing Business Roadmaps, Conducting Market Research, Building Customer Roadmaps, Agile Boot Camp Certification
o Pragmatic Product Management certified – Lel III (PMC III)-2015
o Ongoing Project Management and Agile training
o Six Sigma certified – 2007
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