GLORICEL CABRERA
Clearwater,FL
Summary
Strategic Technical Program Manager with 7 years of experience in steering complex, cross-functional initiatives focused on enhancing security, scalability, and operational efficiency. Demonstrated proficiency in stakeholder alignment and risk management through successful delivery of projects within budget and deadlines, resulting in measurable business impact. Skilled in optimizing processes and fostering collaboration, leveraging technical expertise to ensure seamless execution and alignment with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Program Manager, Project Scrum Master
Toast, Inc.
12.2022 - Current
- Salesforce Role-Based Access Management (RBAM) Program: Achieved 100% SOX compliance and reduced user access review failure rates by 66% by streamlining new-hire access provisioning, enhancing efficiency, and mitigating compliance risks. Defined and documented base-level access across 70 Lines of Business, enabling automation of new-hire access rights.
- Administrative Rights Management Program: Delivered under budget by $20,000 while enhancing cybersecurity and reducing financial liability by deploying Privileged Access Management (PAM) tools to over 6,000 devices.
- Asset Management Process and Tooling Program: Optimized asset lifecycle management and reduced laptop deployment time for new hires from 3–4 weeks to 3–5 days. Consolidated vendors by selecting a single global provider, streamlining international operations, cutting costs, and boosting operational efficiency.
- CrowdStrike Deployment Program: Strengthened the organization’s cybersecurity posture by leading the deployment of CrowdStrike across 5,000 devices within a compressed timeline, ensuring seamless migration to a new incident detection and response tool ahead of the contract expiration date.
- Centralized Project Intake Form Initiative: Designed and implemented a centralized Project Intake Form, streamlining project information and improving transparency, which was later adopted across IT Operations for prioritizing project requests.
- Team Collaboration and Conflict Resolution: Successfully resolved team conflicts and aligned cross-functional stakeholders by creating open forums for feedback, fostering trust, and enhancing collaboration across departments.
Scrum Master
Salesforce
04.2021 - 12.2022
- Sprint Predictability Improvement: Improved sprint predictability by 25% through enhanced capacity planning and stakeholder alignment, enabling better planning and delivery of key project milestones.
- Product Backlog Optimization: Partnered with the Product Owner to define, plan, and prioritize a healthy product backlog, ensuring alignment with organizational goals and efficient delivery of value.
- Transparency and Metrics Implementation: Introduced sprint metrics and dashboards, increasing stakeholder satisfaction scores by 15% by improving transparency and providing real-time progress tracking.
- Scrum Facilitation and Stakeholder Support: Facilitated and supported all Scrum ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives. Worked with the Scrum team and stakeholders to drive decision-making and support organizational project and product teams.
- Scrum Team Development and Maturity: Guided a high-performing Scrum team by identifying strengths and areas for improvement, employing coaching and development techniques to enhance team dynamics and achieve higher levels of Scrum maturity.
- Team Empowerment and Morale Monitoring: Maintained a strong team pulse to sustain high morale, coaching the team to embrace Agile values and principles, promoting collaboration, empowerment, and joint accountability.
Project Scrum Master
Bank of America Merrill Lynch
05.2014 - 04.2021
- Balance Sheet Reconciliation and Frontier System Migration Project: Guided Product Owners in backlog prioritization and expectation management, reducing month-end processing time from 20 hours to 4 hours. Automated the reconciliation process by segregating balances into a digestible format, improving transparency, mitigating risks, and enhancing client satisfaction.
- Account Classification Project: Spearheaded the classification of 2,700 US Asset Services accounts by collaborating with stakeholders and IT to identify accounts requiring closure, updates, or recategorization. Eliminated 90% of account ownership and department coding errors in legacy systems, significantly improving maintenance efficiency.
- FPS Wire System Project: Led the implementation of a new weekly tax withholding wiring process to the IRS by setting up accurate FPS system configurations for General Ledgers (FATCA, NRA, TEFRA). Utilized the Scrum framework to streamline processes, reducing wire preparation time and submission errors.
- New Process Implementation for FPS Credentials: Worked cross-functionally with IT to establish FPS system credentials for all team members, developed detailed procedures, and led training sessions to ensure adoption of the new process.
- Tax Withholding Remediation Process: Conducted daily comparisons of the Client Onboarding system with the General Ledger platform to verify accurate calculations for FATCA and NRA tax withholdings. Performed remediations where needed to ensure compliance and accuracy.
- Agile Facilitation and Team Mentorship: Facilitated key scrum ceremonies (sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives) to encourage team collaboration and engagement in meeting sprint goals. Mentored teams on agile practices, fostering cross-functionality, self-management, and empowerment, while driving process ownership and continuous improvement.
- Conflict Resolution and Team Development: Facilitated discussions to create a safe environment for addressing and resolving conflicts, promoting trust and collaboration across teams.
Education
BA of Arts - English, Spanish
CUNY Hunter College
Skills
- Program and Project Management
- Agile Methodologies (Scrum, Kanban)
- Risk Management and Mitigation
- Process Optimization and Automation
- Effective Communication
- Strategic Planning
- Stakeholder Management
- Cross-functional Coordination
- Conflict Resolution
- Team Empowerment and Leadership
- Metrics-Driven Performance
- Technical Proficiency
- Agile Project Management
- Excellent Presentation
Certification
- SAFe Scrum Master Certification (SSM)
- Scrum Master Certification (CSM)
- SheCodes Basics
- Google Project Management Certification (pending)
- Scrum Possible Scrum Master Apprenticeship Program
Awards
- The Honor Roll Award | Toast, Inc. – Recognized as a professional development advocate within 6 months of employment for prioritizing employee growth, mentoring others and inspiring through active participation in personal and team development opportunities.
- Hispanic Chamber of Commerce Scholarship – Recognized as a motivational, dedicated member to the Hispanic community, diligently working towards a meaningful future within professional circles.
Professional Development & Interest
Project Management Institute (PMI) Tampa Bay Chapter, Being Agile Community of Practice, Masters of Scrum Agilists, Habitat for Humanity (PMI Group), Helped construct new builds.
Timeline
Technical Program Manager, Project Scrum Master
Toast, Inc.
12.2022 - Current
Scrum Master
Salesforce
04.2021 - 12.2022
Project Scrum Master
Bank of America Merrill Lynch
05.2014 - 04.2021
- SAFe Scrum Master Certification (SSM)
- Scrum Master Certification (CSM)
- SheCodes Basics
- Google Project Management Certification (pending)
- Scrum Possible Scrum Master Apprenticeship Program
BA of Arts - English, Spanish
CUNY Hunter College
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