Summary
Overview
Work History
Education
Skills
Skills Abilities
Other Skills - Languages
Volunteer Experience
Certification
Languages
Timeline
Generic

Anna Maria Loubnan

Wildwood,United States

Summary

Energetic, trusted, and detail oriented solutions driver who bridges the gap between business and technology. Translating new ideas into strategy and features and follow product development & software engineering from start to finish. Meticulously organized Technical Program Manager successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SCRUM MASTER/TECHNICAL PROGRAM MANAGER

Brooksource IT services and IT consulting
09.2022 - Current
  • Mentored 3 cross-functional teams of 15-18 resources to deliver quality product
  • Ensured engineering principles are met end to end from initiation to delivery into higher environments, through story quality inspection, evidence provisioning, code coverage reporting, readiness for promoting the code into testing and production with clear implementation plans
  • Helped the teams with implementation and adaptation of Jira which reduced the time to create and manage tickets
  • Enforced Kanban principles as a Scrum Master that reduced cycle time by 30% which increased the teams' throughput
  • Worked effectively on capacity planning and story pointing with the team which resulted in zero carryovers for the last 8 sprints
  • Ran continuous elaborations and planning while inspecting design readiness to ensure preparedness for the upcoming PI
  • Helped the team break complex components into deliverable requirements with clear acceptance criteria and test cases
  • Successfully ran PI planning with clear elicitation of internal and external dependencies
  • Championed an agile mindset across my team and worked closely with product owners and engineering managers to support the story, feature, and epic lifecycle
  • Focused on removing impediments for the teams to ensure work continuity and achievability
  • Delivering customer-centric product and services
  • Quickly built trust with the team and worked on aligning everyone on the vision and goals to be achieved
  • Ability to understand the product, its vision, strategy, objective, and metrics.
  • Worked closely with other departments to better understand product features and develop appropriate training materials.
  • Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
  • Managed risks across multiple initiatives and ROAMed the risks within the delivery lifecycle
  • Prioritized platform upgrades, considering both long-term and short-term return on investment (ROI) potential to maximize spending impact.
  • Developed and implemented curriculum and training materials for Agile and Kanban adoption
  • Ran retrospectives and used the feedback to recommend to plan improvements across the teams and highlight necessary matters requiring leaderships' attention


BUSINESS DEVELOPMENT MANAGER/PROGRAM MANAGER

Hachem Industry and Trading Group, HINTRAG
06.2017 - 08.2020
  • Developing plans for business and revenue growth
  • Implementing new target markets
  • Setting goals for the business development team
  • Developing new strategies to meet goals
  • Tracking key performance indicators
  • Led multiple teams to deliver towards the strategic roadmap using agile methodology and program management best practices.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Implemented systems and procedures to increase sales.
  • Organized promotional events and interacted with community to increase sales volume.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

INSTRUCTOR

Private Tutoring
01.2015 - 01.2019
  • Helping students with economics, finance, science, and math concepts through private tutoring.

FINANCIAL ANALYST

POWER, NFP
01.2016 - 12.2017
  • Wrote and executed a business plan for fundraising events
  • Managed fundraising income
  • Improved emergency resolution processes to save time.
  • Evaluated performance of existing investments and adjusted accordingly.
  • Generated comprehensive reports on portfolio performance and risk assessment.
  • Developed financial projections and forecasts to guide investment decisions.
  • Executed fundraising distribution to beneficiaries based on merit.

OPERATIONS ANALYST

Elie Saab
06.2017 - 08.2017
  • Gathered, organized, and inputted client and prospect data into the CRM system (Customer Relationship Management)
  • Assisted in activities related to sales and customer service on clients' accounts
  • Used Navision (Microsoft Dynamics NAV) for Data Entry of Orders
  • Followed up with the accounting department regarding received payments
  • Handled special orders on current and previous collections
  • Coordinated with the Procurement unit about pieces that are ready, for Mono-brands
  • Prepared proforma invoices according to received packing lists
  • Emailed client with proforma invoice and asked for swift after checking that client has no dues
  • Forwarded swift to accounting and verify if money is received
  • Sent the invoices for client's approval and shipping instructions and necessary documents
  • Contacted forwarders and express couriers with the support of the Logistics
  • Coordinated the pickups with forwarders
  • Sent marketing materials and information sheets, concerning the order, to clients
  • Coordinated with the Retail Department the allocation of replenishment
  • Shipments Tracking and special follow up
  • Gathered supporting documents and hand them to the Accounting Department.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.

SALES AND MARKETING - INTERNSHIP

Blom Bank
02.2017 - 04.2017
  • Lead the sales and marketing efforts of housing, business, and personal loans
  • Searched and analyzed opportunities for loan sales all over Kesrwan and Metn area
  • Met and consulted with contractors, brokers, engineers, and CEOs
  • Responsible for completing customer's applications and submitting them to the loan department at BlomBank
  • Created and presented weekly reports and evaluations.
  • Developed questionnaires and facilitated focus group discussions.
  • Measured and reported results of marketing initiatives.
  • Researched and evaluated potential new markets and products.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.

Education

Master of Business Administration in Applied Business Analytics -

Fontbonne University
Saint Louis, MO
05.2022

Bachelor of Sciences in Business Administration -

Lebanese American University
06.2019

Skills

  • Issue Resolution and problem solving
  • Business Process Analysis
  • Business Analysis
  • Quick learner
  • Project Management
  • Program management
  • Scrum Master
  • Risk management
  • Time Management
  • Multi-tasking
  • Agile Principles
  • Data Analysis
  • Team Management
  • Agile Project Management

Skills Abilities

Data Analysis, Data Visualization, Teamwork, Decision Making, Problem Solving, Data Analysis, Business Analysis, Project Management, Forecasting, Customer Service, Pricing, Banking & Finance, Time Management, Multilingual, Multitasking, Scrum and Kanban Training, Agile Training, Program & Project management training, Strategic Thinking, Tableau, Microsoft Suite, Jira, ALM, Certified Scrum Master (CSM), Tableau

Other Skills - Languages

  • English
  • French
  • Arabic

Volunteer Experience

  • Al 3inaya El Ilahiyya, Lebanon, 01/2014, Helped plan and coordinate workshops for kids with Down Syndrome
  • AIESEC, India, 12/2015 - 01/2016, Helped kids in rural areas to improve their communication skills, and taught them math, science, and French alongside various extracurricular activities

Certification

  • Certified Scrum Master, Scrum Alliance
  • Build Visualizations and Dashboards, Tableau

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

SCRUM MASTER/TECHNICAL PROGRAM MANAGER

Brooksource IT services and IT consulting
09.2022 - Current

BUSINESS DEVELOPMENT MANAGER/PROGRAM MANAGER

Hachem Industry and Trading Group, HINTRAG
06.2017 - 08.2020

OPERATIONS ANALYST

Elie Saab
06.2017 - 08.2017

SALES AND MARKETING - INTERNSHIP

Blom Bank
02.2017 - 04.2017

FINANCIAL ANALYST

POWER, NFP
01.2016 - 12.2017

INSTRUCTOR

Private Tutoring
01.2015 - 01.2019

Master of Business Administration in Applied Business Analytics -

Fontbonne University

Bachelor of Sciences in Business Administration -

Lebanese American University

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Anna Maria Loubnan