Eugene Russell
Rome,NY
Summary
Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 3-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Manager
Delta by Marriott Hotel
Utica, NY
03.2023 - Current
- Creates and implements effective marketing and promotional campaigns to exceed company expectations
- Oversees employee performance and tracks weekly progress to achieve defined objectives.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
Assistant General Manager (SOS)
Hoilday Day Inn Express & Suites
Syracuse, NY
12.2022 - 03.2023
- Supervised critical budget implementations, employee reviews, training and scheduling for projects
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Identified opportunities for cost savings and operational efficiency improvements.
Front Office Manager
Tru by Hilton Syracuse-Camillus
Camillus, NY
10.2022 - 12.2022
- Interviewed prospective employees and provided input to HR on hiring decisions
- Evaluated individual and team business performance and identified opportunities for improvement.
- Updated knowledge about current industry trends through research or attending professional development courses.
- Recruited and trained new employees to meet job requirements.
Front Desk Service Representative
Marriott Syracuse Downtown
Syracuse, NY
12.2021 - 10.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction for brand standards.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Front Desk Service Representative
Hampton by Hilton
Verona, NY
03.2021 - 10.2022
- Part of the opening team, as an agent I helped with delivering service
- Had helped performed duties on all three shifts
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
General Laborer
FORCE CONSTRUCTION COMPANY, INC
Westernville, NY
03.2015 - 12.2020
- Maintained clean, safe working environment by removing waste from job site prior to shift completion
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
Soft Count-clerk/Stagehand
Golf&Grounds, Turning Stone Resort Casino
Verona, NY
01.2019 - 04.2020
- Balanced daily cash deposits and vault inventory with zero error rate
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
Medical Technician
Nun's Home Medical Equipment
Rome, NY
09.2018 - 11.2019
- Helped make sure all medical equipment are cleaned and tested properly for the company's clients in a timely manner
- Cleaned and sterilized laboratory equipment to prevent cross-contamination.
Landscaper
Olney's Flowers
Rome, NY
03.2016 - 07.2018
- Maintain the greenhouses, laying pavers down, build retaining walls, install and treat trees/shrubs onto client's property performed task as assigned
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
Owner/Operator
EAR & Company
Rome, NY
01.2008 - 03.2017
- Planted and cultivated lawns, using gardening implements and power operated equipment
- Mowed lawns using zero-turn for clients
- Fall/spring clean up
- Trained teams on specific operations, applicable procedures and techniques for each job site.
Education
Bachelor's - Public Relations
Utica College
03-2025
Associate - Business Administration
Mohawk Valley Community College
05.2016
Skills
- Promoting Services and Amenities Nightly Audits
- Issue Resolution Problem Solving
- Reservation Processing Check In and Check Out Procedures
- Hospitality
- Hotel experience
- Customer service
- Supervising experience
- Leadership
- Public relations
- Office management
- Interviewing
- Mentoring
- Human resources
- Accounting
- Recruiting
- Analysis skills
- CRM software
- Software troubleshooting
- Project Management
- Operations Management
- Team Management
- Payroll and Budgeting
Certification
- AHLA, 08/01/22, Present
- TIPS Certification, 08/01/22, Present
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Front Office Manager
Delta by Marriott Hotel
03.2023 - Current
Assistant General Manager (SOS)
Hoilday Day Inn Express & Suites
12.2022 - 03.2023
Front Office Manager
Tru by Hilton Syracuse-Camillus
10.2022 - 12.2022
Front Desk Service Representative
Marriott Syracuse Downtown
12.2021 - 10.2022
Front Desk Service Representative
Hampton by Hilton
03.2021 - 10.2022
Soft Count-clerk/Stagehand
Golf&Grounds, Turning Stone Resort Casino
01.2019 - 04.2020
Medical Technician
Nun's Home Medical Equipment
09.2018 - 11.2019
Landscaper
Olney's Flowers
03.2016 - 07.2018
General Laborer
FORCE CONSTRUCTION COMPANY, INC
03.2015 - 12.2020
Owner/Operator
EAR & Company
01.2008 - 03.2017
Bachelor's - Public Relations
Utica College
Associate - Business Administration
Mohawk Valley Community College