Summary
Overview
Work History
Education
Skills
Timeline
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Rondina Mangawe

Carrollton,TX

Summary

Dynamic customer service professional with extensive experience at Atlantis Casino, excelling in problem-solving and cash handling. Recognized for enhancing guest satisfaction through effective communication and relationship building. Proven ability to resolve complaints swiftly, fostering loyalty and repeat business while maintaining high operational standards. Committed to delivering exceptional service in fast-paced environments.

Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

Overview

2022
2022
years of professional experience

Work History

Front Desk Agent

Atlantis
12.2020 - 04.2021
  • Stocked, tagged and displayed merchandise as required.
  • Delivered outstanding service, leading to positive shopper feedback.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Representative

Atlantis Casino
2018 - 2021
  • Assisted customers with inquiries, providing timely and accurate information about products and services.
  • Handled customer complaints, resolving issues efficiently to ensure satisfaction and loyalty.
  • Collaborated with team members to streamline processes for improved service delivery.
  • Utilized customer relationship management (CRM) software for tracking interactions and follow-ups.
  • Supported training initiatives by sharing knowledge of company policies and procedures with new staff.
  • Adapted quickly to changes in product offerings and service protocols to maintain operational efficiency.
  • Engaged in continuous learning to enhance customer service skills and product knowledge.
  • Maintained organized records of customer interactions, contributing to effective communication across departments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cashier

Wendys International
03.2016 - 09.2017
  • Processed customer transactions efficiently using point-of-sale system.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in training new staff on cash register operations and customer service standards.
  • Collaborated with team members to ensure timely service during peak hours.
  • Handled inventory restocking and product displays to enhance customer experience.
  • Monitored cash drawer accuracy, ensuring proper change distribution for transactions.
  • Supported promotional campaigns by effectively communicating deals to customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cashier

Dunkin' Donuts
06.2014 - 09.2014
  • Resolved issues swiftly to ensure exceptional service.

Education

Doris Johnson Senior High School
Prince Charles Road
06.2016

High School Diploma -

L W Young High School
Burnet Road
2013

High School Diploma -

Sunderland Primary School
Foxhill Road
06.2010

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Guest relations
  • Hospitality service expertise
  • Guest accommodations
  • Listening skills
  • Administrative skills
  • Reservation systems
  • Documentation
  • Hospitality best practices
  • Registration
  • Sales expertise
  • Reservations
  • Inventory oversight
  • Tourism knowledge
  • Word processing
  • Safety and security procedures
  • Team oversight
  • Team building
  • Lobby oversight
  • Guest amenities
  • Problem-solving
  • Teamwork and collaboration
  • Payment processing
  • Customer service management
  • Relationship building
  • Team supervision
  • Nightly audits
  • Staff scheduling

Timeline

Front Desk Agent

Atlantis
12.2020 - 04.2021

Cashier

Wendys International
03.2016 - 09.2017

Cashier

Dunkin' Donuts
06.2014 - 09.2014

Customer Service Representative

Atlantis Casino
2018 - 2021

Doris Johnson Senior High School

High School Diploma -

L W Young High School

High School Diploma -

Sunderland Primary School

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Rondina Mangawe