Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Davies

Sacramento,CA

Summary

Experienced professional with a strong background in customer service and healthcare, prepared to excel in collaborative work settings. Skilled at maintaining high standards of cleanliness, efficiency, and safety, while quickly adapting to changing operational needs. Recognized for reliability, excellent communication abilities, and an unwavering dedication to achieving outstanding results.

Overview

4
4
years of professional experience

Work History

Caregiver

Ivy Park
10.2022 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Daycare Assistant

Rashidi Kemokai
07.2022 - 05.2023

• Safeguarded children''s well-being through diligent supervision during indoor and outdoor playtime activities.

• Provided homework assistance to school-aged children attending the daycare after school hours, promoting academic success outside the classroom setting.

• Helped maintain accurate records of attendance, incident reports, and other documentation required for state licensing compliance.

• Used patience, skill and various behavior modification techniques to maintain order and safety.

• Maintained a clean, organized, and inviting daycare space to promote a positive atmosphere for children.

Retail Store Clerk

Ups Store
02.2021 - 10.2022
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased featured products effectively.
  • Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
  • Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
  • Streamlined inventory management by conducting regular stock checks and updating records accurately.
  • Provided efficient check-out services, minimizing wait times for customers during peak hours.
  • Assisted in achieving sales targets through upselling, cross-selling, and recommending suitable products to customers.
  • Handled returns and exchanges professionally, adhering to store guidelines while prioritizing customer satisfaction.
  • Facilitated seamless inventory replenishment processes by unloading shipments efficiently and stocking shelves accurately.

Crew Member

McDonald's
07.2020 - 02.2021

• Took orders, prepared meals, and collected payments.

• Demonstrated strong multitasking abilities, handling multiple orders

simultaneously without compromising quality or efficiency.

• Worked well with teammates and accepted coaching from

management team.

• Improved customer satisfaction by providing friendly and efficient

service at the register.

• Cleaned and maintained all areas of restaurant to promote clean

image.

• Provided excellent customer service by greeting customers and

meeting quality expectations.

• Maintained high-quality food preparation standards, adhering to

company guidelines for safety and cleanliness.

  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

Associate's degree - Nursing

Sacramento City College

High School diploma - Education

Monterey trail high school
06.2020

Skills

  • Respectful and Compassionate
  • Time Management
  • Problem-Solving
  • Dependable and Responsible
  • Housekeeping
  • Verbal and written communication skills
  • Medical record-keeping
  • Customer Service
  • Teamwork and Collaboration
  • Early Childhood Education
  • Activities Planning
  • CPR training
  • Lesson Planning
  • Social and academic development
  • Records Management
  • Curriculum Planning
  • Friendly and Respectful
  • Creative Thinking
  • Caring and Responsible
  • Safety awareness
  • Retail experience
  • Multitasking and Organization
  • Passionate reader
  • Positive

Timeline

Caregiver

Ivy Park
10.2022 - Current

Daycare Assistant

Rashidi Kemokai
07.2022 - 05.2023

Retail Store Clerk

Ups Store
02.2021 - 10.2022

Crew Member

McDonald's
07.2020 - 02.2021

High School diploma - Education

Monterey trail high school

Associate's degree - Nursing

Sacramento City College
Michelle Davies