Michelle Davis
Pittsburgh,PA
Summary
Dynamic leader with a proven track record at JOANN Fabrics and Crafts, adept in inventory control and enhancing customer service experiences. Excelled in multi-tasking and problem-solving, significantly contributing to sales growth and operational efficiency. Skilled in coaching teams to exceed in retail operations, embodying a highly motivated approach to surpass customer and employer expectations.
Overview
36
36
years of professional experience
Work History
Retail Store Manager
JOANN Fabrics and Crafts
05.1989 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Education
Associate of Arts - Fashion Design And Marketing
Clarissa School of Fashion Design
Pittsburgh, PA06-1990
Skills
- Customer service management
- Sales leadership
- Sales analysis
- Stock management
- Store opening and closing
- Goal setting
- Employee scheduling
- Staff management
- Hiring and training
- Strategic planning
- Decision-making
- Detail-oriented
- Retail employee training
- Upselling and cross selling
- Shrinkage control
- Loss prevention
Timeline
Retail Store Manager
JOANN Fabrics and Crafts
05.1989 - Current
Associate of Arts - Fashion Design And Marketing
Clarissa School of Fashion Design
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