MICHELLE DECKER
Publix
Indian Trail,NC
2027
years of professional experience
I'm a dedicated and passionate person. Fairness and principle are a priority. Integrity and leadership should always be upheld whether you're an associate or in management. People are important. I'm hard working, reliable, dedicated and I believe if you're on time, you're late. Outgoing and friendly.
Work History
Customer Service Associate/Cake Decorator
8 Years 2 Months- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Execute productivity of orders and produce products for display.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Answered phone calls from customers promptly and courteously.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept work area neat, clean, and well-stocked at all times.
- Promote safety
Registered Behavior Technician
- Implemented individualized behavior intervention plans to support clients' developmental goals.
- Assisted in collecting and analyzing data on client progress and behavior patterns.
- Collaborated with multidisciplinary teams to ensure consistent application of therapeutic techniques.
- Educated families on behavior management strategies to enhance home environments.
- Monitored client behaviors during sessions to ensure safety and adherence to protocols.
- Provided training and mentorship to new staff on behavioral intervention practices.
- Contributed to the development of programmatic improvements through ongoing assessment of client needs.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Department Manager
9 Years 2 Months- Utilized excellent math skills to maintain accurate inventory levels.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Followed safety protocols and company processes and procedures.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School
Skills
Tactful and Diplomatic
Quality Assurance
Team Collaboration
Regulatory Compliance
Self-Direction
Negotiation
Problem Resolution
Timeline
Customer Service Associate/Cake Decorator
Publix
06.2018 - CurrentRead More
Department Manager
Harris Teeter
04.2008 - 06.2017Read More
Wheeling High School
High School
Read More
Registered Behavior Technician
Hopebridge
2024 - 2026Read More