Roger Salinas
San Antonio,TX
Summary
Opportunity to be part of an organization dedicated to excellence in every aspect of customer service and utilizing my leadership skills and passion for success to help that organization achieve its goals.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
29
29
years of professional experience
Work History
Customer Service Associate – Senior Remittance Processing Associate
San Antonio Water System
San Antonio, TX
01.2002 - 01.2023
- Experienced in multiple areas of customer service
- Successfully trained and performed duties in the Call Center, Residential & Commercial Billing, Stormwater, Emergency Operations, Remittance Processing, and Service Center
- Maintained and managed statistics for Residential and Commercial Billing
- Improved productivity by training personnel thus enabling them to perform additional tasks and assist in other areas
- Continue to train and mentor co-workers
- Established new exceptional standards by raising the bar on the amount of work performed in Remittance Processing by one individual
- Instrumental in assisting with Customer Support’s paperless initiative
- Proficient in Microsoft Office
- Provide technical assistance for co-workers on an ongoing basis
- Interact with personnel, customers, and management by phone, in person, or by email
- Ensure customer payments posted to accounts and deposited daily to financial institution
- Conduct research on payment disputes along with unidentified payments
Part-time Customer Service Agent
Today’s Staffing
San Antonio, TX
01.1999 - 01.2001
- Processed incoming mail for Account Review.
- Received incoming phone calls and assisted customers primarily with high bill complaints.
Account Service Representative
San Antonio Credit Union
San Antonio, TX
01.1998 - 01.1999
- Assisted walk-in members with various financial customer service needs.
Borrowers Assistance Representative
Today’s Staffing
San Antonio, TX
01.1997 - 01.1998
- Assisted members with nearly all of their educational loan inquiries in a call center setting.
- Interacted with customers primarily by phone by also in person
- Trained and mentored personnel
Store Manager
Phillips Petroleum
San Marcos, TX
01.1994 - 01.1996
- Experienced in all facets of retail store operations
- Responsible for hiring, training, and mentoring employees
- Supervised five to eight associates
- Balanced daily financial reports and made bank deposits
- Managed and maintained correspondences and various reports
- Performed accounts payable functions
- Responsible for ordering sundries and taking inventory
- Consistently lead Austin Area Stores in overall sales by coaching and motivating staff
Education
Business – Marketing
Our Lady of the Lake University
San Antonio, TX01-1991
Music – Piano
Texas State University
San Marcos, TX01-1993
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Complaint handling
- Complex Problem-solving
- Assertiveness
- Employee management
- Tactful and diplomatic
- MS office proficiency
- Process improvement
Timeline
Customer Service Associate – Senior Remittance Processing Associate
San Antonio Water System
01.2002 - 01.2023
Part-time Customer Service Agent
Today’s Staffing
01.1999 - 01.2001
Account Service Representative
San Antonio Credit Union
01.1998 - 01.1999
Borrowers Assistance Representative
Today’s Staffing
01.1997 - 01.1998
Store Manager
Phillips Petroleum
01.1994 - 01.1996
Music – Piano
Texas State University
Business – Marketing
Our Lady of the Lake University
Other Activities
- Customer Service Safety Committee
- Served as chairperson for six years
- Interaction with customer service personnel, management, and safety personnel
- In charge of recruiting committee members, educating personnel on safety issues, scheduling, organizing and conducting meetings
- Responsible for monthly inspections on emergency equipment such as fire extinguishers, first aid kits, and emergency exits
- Provide constant support and awareness to peers and management
- Work closely with everyone in efforts to provide the safest workplace possible
- Improved the role of the committee by providing coaching and delegating responsibility
- Instrumental in reducing the total number of incidents