Michelle DeJongh
Corona,CA
Summary
Dynamic customer service professional with a strong focus on problem-solving, time management, and teamwork. Proven ability to thrive in fast-paced environments while maintaining attention to detail and delivering exceptional client satisfaction.
Overview
28
28
years of professional experience
Work History
Valuations- BPO
US Real Estate Services
Lake Forest, CA
08.2001 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Insurance Customer Service Representative
Integrity Insurance Company
Newport Beach, CA
03.1998 - 07.2001
- Resolved customer inquiries regarding policy details and claims processes.
- Processed insurance applications and policy changes efficiently to ensure timely service.
- Provided expertise in interpreting coverage options, enhancing client understanding and satisfaction.
- Collaborated with underwriters to address complex cases and facilitate approvals.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
Education
Cerritos High School
Cerritos, CA06-1987
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Excellent communication
Accomplishments
Achieved a 95% or higher on time delivery rate on 800-100 BPO orders monthly, consistently exceeding customer expectations for over 2 decades.
Timeline
Valuations- BPO
US Real Estate Services
08.2001 - Current
Insurance Customer Service Representative
Integrity Insurance Company
03.1998 - 07.2001
Cerritos High School