MICHELLE DE LA PEÑA
Homestead
Summary
Detail-oriented healthcare professional with expertise in patient registration, insurance verification, and revenue cycle support. Recently completed medical billing and coding certification, demonstrating proficiency in ICD-10-CM, CPT coding, and healthcare compliance standards. Skilled in maintaining accurate medical records and enhancing operational efficiency within healthcare settings. Proficient in Microsoft Word, Excel, and electronic medical record systems, with a strong focus on accuracy and collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Financial Associate
Baptist Health South FL
01.2023 - Current
- Complete patient registration, financial screening, insurance verification, and demographic updates.
- Support revenue cycle operations while ensuring compliance with organizational policies and healthcare regulations.
- Review patient accounts for accuracy and resolve registration discrepancies.
- Provide exceptional customer service while assisting patients with financial and registration-related inquiries.
- Maintain confidentiality and compliance with HIPAA standards.
Patient Financial Rep 1
Baptist Health South FL Diagnostic Center
Westchester
10.2022 - 11.2022
- Coordinated patient flow through patient access areas to ensure timely registration and service delivery.
- Verified insurance coverage and collected required patient information.
- Worked closely with clinical and ancillary departments to improve patient satisfaction and operational efficiency.
- Assisted patients with registration and financial processes while maintaining a positive experience.
Emergency Room Patient Transporter
Memorial Hospital West
Pembroke Pines
10.2021 - 04.2022
- Safely transported patients throughout the hospital using wheelchairs, stretchers, beds, and transport chairs.
- Assisted patients requiring oxygen tanks, IV pumps, monitors, and specialized medical equipment.
- Collaborated with nursing and clinical staff to ensure efficient patient movement and continuity of care.
- Maintained patient safety, dignity, and comfort during transportation.
Baker, Cashier, Operations Support Technician
The Cheesecake Factory
Miami
07.2017 - 09.2021
- Processed payroll and financial information with a high degree of accuracy.
- Conducted daily cash audits and sales reconciliations.
- Assisted with onboarding and new-hire processing, including employee data entry into company systems.
- Processed vendor invoices and reconciled vendor statements.
- Delivered exceptional customer service while maintaining operational efficiency in a high-volume environment.
Caregiver Coordinator
Granny Nannies
Port Charlotte
01.2015 - 05.2015
- Conducted candidate background checks and reference verification.
- Coordinated employee scheduling and staffing assignments.
- Explained compensation, schedules, and employment policies to new hires.
- Prepared client charts, admission paperwork, and consent documentation.
- Maintained accurate personnel and client records.
Hostess, Baker, Cashier, Server
The Cheesecake Factory
Coral Gables
04.2013 - 05.2014
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients. Consistently provided professional, friendly, and engaging service.
Education
Associates in general studies -
Keiser University
11-2020
High school -
G. Holmes Braddock High School
06-2011
Skills
- Medical Billing & Coding
- ICD-10-CM Fundamentals
- CPT Coding Fundamentals
- Medical Terminology
- Healthcare Documentation
- Patient Registration & Demographics
- Insurance Verification
- Revenue Cycle Support
- HIPAA Compliance
- Medical Records Review
- Data Entry & Accuracy
- Microsoft Word & Excel
- Team Collaboration
- Customer Service Excellence
- Time Management
- Attention to Detail
Certification
Medical Billing and Coding, FIU Online Learner Marketplace, 06/01/26
Timeline
Patient Financial Associate
Baptist Health South FL
01.2023 - Current
Patient Financial Rep 1
Baptist Health South FL Diagnostic Center
10.2022 - 11.2022
Emergency Room Patient Transporter
Memorial Hospital West
10.2021 - 04.2022
Baker, Cashier, Operations Support Technician
The Cheesecake Factory
07.2017 - 09.2021
Caregiver Coordinator
Granny Nannies
01.2015 - 05.2015
Hostess, Baker, Cashier, Server
The Cheesecake Factory
04.2013 - 05.2014
Associates in general studies -
Keiser University
High school -
G. Holmes Braddock High School