Michelle De Leon
Los Angeles,CA
Summary
Experienced and dedicated server with over five years of expertise in fast-paced, high-volume restaurant environments. Skilled in providing exceptional customer service, accurately processing orders, and ensuring guest satisfaction. Adept at teamwork, multitasking, and maintaining a welcoming dining atmosphere. Strong ability to upsell menu items, manage cash handling, and resolve customer concerns efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
The Butcher, The Baker, The Cappuccino Maker
12.2020 - 07.2024
- Delivered outstanding guest experiences through personalized service and menu recommendations
- Accurately took and processed food and beverage orders while maintaining a high attention to detail
- Collaborated with team members to ensure seamless operations and repeat clientele
- Thrived in a fast-paced environment, efficiently serving multiple tables at once
Server
La Brea Bakery Café
01.2019 - 12.2019
- Provided excellent customer service, prepared hot and cold beverages, and expedited orders promptly
- Ensured compliance with food safety regulations and maintained a clean, organized workspace
- Managed cash handling, balanced cash registers, and maintained accurate transaction records
Server
Fogo de Chao
11.2017 - 02.2019
- Memorized daily specials and communicated them effectively to guests
- Maintained a clean and organized dining area to enhance guest experience
- Resolved customer concerns efficiently, ensuring overall satisfaction
Server
Morels French Steakhouse
01.2016 - 12.2016
- Took accurate food and beverage orders and input them into the POS system
- Upsold menu items and ensured guests received top-tier service
- Assisted in training new staff members and contributed to a team-oriented environment
Education
High School Diploma -
Skills
- Customer Service & Guest Relations
- Upselling & Sales Techniques
- Cash Handling & POS Systems
- Multitasking in High-Volume Environments
- Strong Communication & Teamwork
- Time Management & Organizational Skills
- Food & Beverage Preparation
- Hospitality & Restaurant Operations
Certification
ServSafe Food Handler Certification
Timeline
Server
The Butcher, The Baker, The Cappuccino Maker
12.2020 - 07.2024
Server
La Brea Bakery Café
01.2019 - 12.2019
Server
Fogo de Chao
11.2017 - 02.2019
Server
Morels French Steakhouse
01.2016 - 12.2016
High School Diploma -
Similar Profiles
William MonetteWilliam Monette
Assisted General Manager Full at The Butcher The Baker The Cappuccino MakerAssisted General Manager Full at The Butcher The Baker The Cappuccino Maker
Ellee Barnes 5/2/2005Ellee Barnes 5/2/2005
Front of House Hospitality at Butcher Baker Candlestick MakerFront of House Hospitality at Butcher Baker Candlestick Maker
Emily KraftEmily Kraft
Shift Lead at Food Fix Butcher and BakerShift Lead at Food Fix Butcher and Baker