Michelle Delgado
Albuquerque,USA
Summary
Personable and empathetic, with strong foundation in patient care and therapeutic techniques. Knowledgeable in rehabilitation protocols and possessing skills in assisting with exercises and treatments. Committed to enhancing patient mobility and overall well-being.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call center agent for USA/Canada (Bilingual)
TCT Mobile
Guadalajara, Jalisco, Mexico
01.2019 - 12.2022
- Reply to customers on calls, emails and social media platforms
- Delivered excellent customer service in a high-volume call center
- Document personal and call-related information on the database
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Troubleshooting basic technology issues
- Provide resolution/warranty procedures
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Physical therapist
Asociación Trascendiendo el Autismo
Guadalajara, Jalisco, Mexico
09.2018 - 12.2018
- Responsible for basic cleaning and upkeep of the rehab area
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Recorded patient prognosis, treatment, and responses into reports and patient charts.
- Occupational assistance and school activities
Physical therapy assistant
Hospital Regional “Dr. Valentin Gomez Farias” ISSSTE
Guadalajara, Jalisco, Mexcico
05.2018 - 08.2018
- Assisted in reducing patient pain levels through targeted massage, stretching, and electrotherapy treatments.
- Improved patient mobility by implementing individualized therapeutic exercises and manual therapy techniques.
- Maintained detailed documentation of patient treatments, progress, and responses to therapies for accurate record-keeping and improved continuity of care.
- Monitored patient progress and reported changes to physical therapist.
Physical therapy assistant
Neurokyn
Guadalajara, Jalisco, Mexico
01.2018 - 04.2018
- Greet patients and direct/escort to the rehab area.
- Increased clinic efficiency by managing treatment schedules, equipment setup, and inventory management tasks.
- Medical record keeping.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Administered ultrasound, diathermy or other therapeutic modalities.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Implemented kinesiology taping to improve joint range of motion and reduce inflammation.
- Promoted patient safety during sessions through vigilant supervision and adherence to established protocols.
- Contributed to increased patient adherence to home exercise programs by providing clear instructions, support materials, and regular followup.
Education
Bachelor’s Degree - Physical Therapy
Universidad De Especialidades
Guadalajara, Jalisco01.2019
High School -
Escuela Preparatoria Regional De Casimiro Castillo (Universidad De Guadalajara)
Casimiro Castillo, Jalisco01.2013
Skills
- Adaptability
- Active listening
- Problem solving skills
- Computer skills
- Communication skills
Certification
First Aid/CPR/AED certification
Languages
Spanish
Native or Bilingual
Timeline
Call center agent for USA/Canada (Bilingual)
TCT Mobile
01.2019 - 12.2022
Physical therapist
Asociación Trascendiendo el Autismo
09.2018 - 12.2018
Physical therapy assistant
Hospital Regional “Dr. Valentin Gomez Farias” ISSSTE
05.2018 - 08.2018
Physical therapy assistant
Neurokyn
01.2018 - 04.2018
Bachelor’s Degree - Physical Therapy
Universidad De Especialidades
High School -
Escuela Preparatoria Regional De Casimiro Castillo (Universidad De Guadalajara)