Katherine Velazquez
Elizabethtown,KY
Summary
Highly skilled Bilingual Call Center Agent with background in customer service and dispute resolution. Able to communicate effectively in both English and Spanish, demonstrating superior problem-solving skills and cultural sensitivity. Demonstrated success in enhancing customer satisfaction and fostering client loyalty. Skilled at multitasking on multiple call line systems, creating positive experiences for customers even under challenging circumstances.
Overview
3
3
years of professional experience
Work History
Bilingual Call Center Agent
NSCG Army
Elizabethtown, KY
03.2024 - Current
- Assisted individuls in Spanish and English with inquiries, complaints and requests for information regarding joining the US Army.
- Provided detailed customer service support in both languages.
- Responded to customer queries via phone or chat in a professional manner.
- I also manage some of the social media when coverage is needed in Spanish and English.
Restaurant Hostess
Mexican Restaurants
Louisville, Kentucky
06.2021 - 10.2023
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- This was my first job during high school and worked here for a little over 2 years giving me experience talking with people and cashiering as well.
Education
High School Diploma -
Fairdale High School
Fairdale, KY07-2023
Skills
- Goal-Oriented
- Call handling
- Quality Assurance
- Account updating
- Bilingual
- Multi-tasker
- Work ethic
- Adaptability
- Customer service
- Technical skills
Timeline
Bilingual Call Center Agent
NSCG Army
03.2024 - Current
Restaurant Hostess
Mexican Restaurants
06.2021 - 10.2023
High School Diploma -
Fairdale High School