Isamar Garcia Mendez

• Escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
• Promoted a positive work environment by actively participating in team-building activities and supporting colleagues when needed.
• Adapted communication style according to caller''s requirements, promoting clear understanding between parties involved.
• Provided exceptional support to customers with accurate information on products, services, and policies.
• Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.

• Bilingual inbound/outbound calls collecting healthcare data

• Supported managers in resolving employee grievances, promoting a harmonious work environment.
• Streamlined recruitment efforts for faster talent acquisition and reduced timetohire.
• Maintained accurate personnel records to ensure compliance with labor laws and regulations.
• Improved onboarding experience for new hires, fostering positive relationships from day one.
• Enhanced employee satisfaction by implementing efficient HR processes and policies.

• Bilingual HR office admin in charge of new hire recruitment, hold interviews organize CEOs daily schedule.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Assist in weekly team meetings and provide positive feedback