Stacy Robeson
Mesquite,TX
Summary
Operations professional with focus on optimizing center workflows and enhancing service delivery. Background includes improving operational processes and driving team success through strategic planning. Known for fostering collaboration and adaptability to meet evolving business needs, ensuring seamless operations and high standards.
Overview
15
15
years of professional experience
Work History
Center Operations Manager
Concentra Medical Center
05.2011 - Current
- Streamlined center operations to enhance patient flow and reduce wait times.
- Implemented standard operating procedures to ensure compliance with regulatory requirements.
- Led performance evaluations, providing constructive feedback to promote professional development among team members.
- Analyzed operational data to identify areas for improvement and implement effective solutions.
- Oversaw inventory management processes, ensuring adequate supplies while minimizing costs and waste.
- Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
- Increased customer satisfaction rates through consistent monitoring of service quality and addressing concerns promptly.
- Oversaw daily center activities, delegating tasks as necessary to ensure smooth workflow and meet deadlines.
Education
NCT License - Radiology
Advanced X-ray Training Institute
Dallas, TX05-2017
Medical Assistant - Healthcare
ATI Technical Institute
Richardson, TX05-2011
Skills
- Customer service
- Operational efficiency
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Customer relationship management
- Verbal and written communication
- Adaptability and flexibility
- Effective communication
Timeline
Center Operations Manager
Concentra Medical Center
05.2011 - Current
NCT License - Radiology
Advanced X-ray Training Institute
Medical Assistant - Healthcare
ATI Technical Institute