Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Nicole Giles

Kenosha

Summary

Proficient Operations Manager skilled in enabling across-the-board improvements to key service and operational areas. Adept at maintaining compliance, increasing efficiency, and driving growth. Pursuing new professional challenges and eager for growth and career advancement opportunities.

Overview

5
5
years of professional experience

Work History

Center Operations Manager

Octapharma Plasma
12.2024 - Current


  • Made employment decisions including hiring, promotions, demotions, and terminations
    that strategically align with both employee and business needs.
  • Responsible for providing feedback for comprehensive employee performance evaluations,
    performance improvement plans, individual development plans and corrective actions as
    applicable.
  • Manages schedule and payroll records to optimize the efficient allocation of employee hours.
  • Collaborates and supports marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.
  • Regularly conducts center walkthroughs and Identifies opportunities for process optimization/ contribute to the development of best practices.
  • Assists in conducting employee relations investigations and solving customer complaints
  • Aids quality in internal/external audits as well as audit responses and internal investigations
  • Manages upkeep of facility and equipment inside center
  • Reports daily KPIs and supply inventory to regional management

Training Coordinator

Octapharma Plasma Inc.
01.2022 - Current
  • Trains employees on SOPs, company policy, safety and regulatory guidelines including OSHA and cGMPs
  • Monitors new hire training and ensures timely completion and effectiveness of training, including the deployment of new hire on-boarding and coordinating schedules
  • Coordinates, facilitates, administers, monitors and evaluates effectiveness of training efforts and implements corrective action as necessary
  • Present training and safety topics at staff meetings
  • Creates and maintains compliant training records and files and ensures training schedules and documentation is up to date in accordance with laws, regulations, and company SOPs

Sr. Phlebotomist

Octapharma Plasma Inc.
03.2021 - Current
  • Trains and provides leadership to new/existing employees
  • Perform venipunctures and operate automated plasmapheresis machines
  • Maintains proper ratio to ensure donor safety and quality of product
  • Monitors and assists center physicians with donor reactions
  • Address donor concerns and complaints via phone or in person

Cashier

Piggly Wiggly
05.2020 - 03.2021
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
  • Assisted customers with locating items and providing product information
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Followed company policies and procedures

Cashier

Kmart
11.2019 - 02.2020
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
  • Assisted customers with locating items and providing product information
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Followed company policies and procedures
  • Influence customers to register for Sears credit card

Education

Diploma -

Mary D. Bradford Highschool
Kenosha, WI
06.2019

Skills

  • Management Experience
  • Microsoft Office
  • Multitasking
  • Marketing
  • Employee Engagement
  • Training & Development
  • Presentation Skills
  • Written and Verbal Communication
  • Strategic Planning and Delegation
  • Scheduling
  • Employee and Consumer Conflict Resolution
  • Health, Quality, and Safety Compliance

Interests

  • Graphic Design
  • Reading
  • Building Computers
  • Woodworking
  • Writing
  • Advocating for Mental Health and ASD

Timeline

Center Operations Manager

Octapharma Plasma
12.2024 - Current

Training Coordinator

Octapharma Plasma Inc.
01.2022 - Current

Sr. Phlebotomist

Octapharma Plasma Inc.
03.2021 - Current

Cashier

Piggly Wiggly
05.2020 - 03.2021

Cashier

Kmart
11.2019 - 02.2020

Diploma -

Mary D. Bradford Highschool

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