Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Kaska

Auburn,GA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to learn and succeed in future position.

Overview

10
10
years of professional experience

Work History

Survey Design Coordinator

SPH Analytics
01.2019 - 01.2021
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates to project managers, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

Quality Monitor

The Myers Group
07.2016 - 01.2019
  • Improved call quality by conducting thorough inspections and implementing corrective actions.
  • Reduced customer complaints by consistently monitoring call processes for compliance with quality standards.
  • Enhanced team performance through regular feedback and coaching on quality assurance best practices.
  • Trained new/existing staff members on project-specific quality requirements, ensuring a unified understanding of expectations across the team.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Assisted in audits by gathering necessary documentation and coordinating internal reviews, ensuring successful outcomes from regulatory inspections.


Call Center Agent

The Myers Group
03.2011 - 07.2016
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.


Education

GED -

University of North Georgia
Oakwood, GA
05.2016

GED -

Georgia Military College - Milledgeville
Milledgeville, GA
05.2013

Skills

  • Document Management
  • Database Management
  • Information Collection
  • Data Entry
  • Project Support
  • Customer Service

Timeline

Survey Design Coordinator

SPH Analytics
01.2019 - 01.2021

Quality Monitor

The Myers Group
07.2016 - 01.2019

Call Center Agent

The Myers Group
03.2011 - 07.2016

GED -

University of North Georgia

GED -

Georgia Military College - Milledgeville

Similar Profiles

CREATE PROFILE
Kristen Kaska