Kristen Kaska
Auburn,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn and succeed in future position.
Overview
10
10
years of professional experience
Work History
Survey Design Coordinator
SPH Analytics
Duluth, GA
01.2019 - 01.2021
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates to project managers, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Quality Monitor
The Myers Group
Duluth, GA
07.2016 - 01.2019
- Improved call quality by conducting thorough inspections and implementing corrective actions.
- Reduced customer complaints by consistently monitoring call processes for compliance with quality standards.
- Enhanced team performance through regular feedback and coaching on quality assurance best practices.
- Trained new/existing staff members on project-specific quality requirements, ensuring a unified understanding of expectations across the team.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Assisted in audits by gathering necessary documentation and coordinating internal reviews, ensuring successful outcomes from regulatory inspections.
Call Center Agent
The Myers Group
Duluth, GA
03.2011 - 07.2016
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Education
GED -
University of North Georgia
Oakwood, GA05.2016
GED -
Georgia Military College - Milledgeville
Milledgeville, GA05.2013
Skills
- Document Management
- Database Management
- Information Collection
- Data Entry
- Project Support
- Customer Service
Timeline
Survey Design Coordinator
SPH Analytics
01.2019 - 01.2021
Quality Monitor
The Myers Group
07.2016 - 01.2019
Call Center Agent
The Myers Group
03.2011 - 07.2016
GED -
University of North Georgia
GED -
Georgia Military College - Milledgeville