Cathryn Hoschek

Primary liaison to Boston Region located at the Natick flagship retail furniture and design store.

• Organized special events such as workshops or guest speakers that aligned with center goals while fostering community involvement.
• Assisted operations with facility management by identifying and communicating safety and budget concerns.
• Implemented new software tracking system improving client wait time.
• Initiated and executed a shortcut access to product knowledge and procedures for associates.
• Mentored colleagues resulting in 20% reduction in clerical errors.
• Increased personal knowledge and productivity resulting in being part of a team that increased sales 25% 2 years
  consecutively.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Managed projects from procurement to commission.

• Identified plans and resources required to meet project goals and objectives.
• Met project deadlines without sacrificing build quality or workplace safety.
• Planned, designed, and scheduled phases for large projects.
• Coordinated material procurement and required services for projects within budget requirements.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Reported regularly to managers on project budget, progress, and technical problems.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Front desk point of contact for client phone inquiries and walk ins.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to learn quickly and adapt to new situations.
• Gathered and organized materials for appointments.
• Distributed mail and office supplies in a timely manner
• Resolved Issues with diplomacy and patience through active listening and asking open ended questions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained a high score on performance evaluations.
• Passionate about learning and committed to continual improvement.

Interfaced effectively with clients to resolve issues discuss ideas and produce sales.

• Developed space planning concepts, color palette selections, and textile presentations.
• Illustrated visual concepts during client presentations through detailed plans and sketches.
• Specified appropriate products and materials to meet project objectives and design scheme.