Michelle Deller
Taylorsville,UT
Summary
Detail-oriented financial services professional with over 8 years in loan servicing, including HELOC and in-house mortgage operations. Experienced in processing reconveyances, loan modifications and remittance while ensuring high accuracy and meeting production goals. Consistently recognized for achieving high quality scores and maintaining compliance standards. Seeking to expand knowledge in a more specialized role.
Overview
8
8
years of professional experience
Work History
Servicing Operations Support Lead
Mountain America Credit Union
10.2024 - Current
- Oversee remittance and lien release processes to ensure accuracy and compliance
- Complete quality reviews and coached team members to improve accuracy and efficiency
- Conduct monthly check-ins with specialists to address questions and support team development
- Assist in streamlining processes to ensure operational effectiveness
- Monitor team email inbox daily, prioritizing tasks and distributing requests within the team
Senior Servicing Operations Specialist
Mountain America Credit Union
10.2018 - 10.2024
- Processed HELOC and in-house mortgage reconveyance with a strong focus on accuracy and turn time
- Assisted members with workout loan applications for HELOCs and in-house mortgages
- Processed remittance accurately while consistently exceeding productivity goals
- Maintained average Quality Review score of 98% and above
Servicing Operations Specialist
Mountain America Credit Union
05.2018 - 10.2018
- Assisted members with servicing inquiries regarding existing loans
- Processed loan modifications with accuracy and efficiency
- Achieved a quality review score of 96%
Education
High School Diploma -
Taylorsville High School
Taylorsville, UT 2013
Skills
- HELOC servicing
- Loan documentation review
- Quality assurance
- Attention to detail
- Time management
- Process improvement
Timeline
Servicing Operations Support Lead
Mountain America Credit Union
10.2024 - Current
Senior Servicing Operations Specialist
Mountain America Credit Union
10.2018 - 10.2024
Servicing Operations Specialist
Mountain America Credit Union
05.2018 - 10.2018
High School Diploma -
Taylorsville High School