MICHELLE DE MARCOS
Los Angeles,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Manager
Trader Joe’s
02.2022 - Current
- Directing daily teams of 25-30 and a store of 80-90 employees
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Accomplished multiple tasks within established timeframes.
- Continually developing and training employees for growth into new roles
- Implementing incentive programs aimed for employee retention
- Hiring and vetting new crew members continually to ensure proper staffing throughput the year
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Forecasted quarterly profits, and set daily sales goals for the store
- Accountable for maintaining compliance for food safety as a grocery store and in the demonstration department
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Highlight and promote new products and reignite interest in seasoned products through visual merchandising and product placement throughout the store
Manager
Starbucks
12.2015 - 02.2022
- Overseeing a team of 35-40 employees
- Responsibilities
- Managing client expectations and experiences
- Motivating employees to deliver outstanding work
- Improving and developing daily procedures and operations
- Driving and meeting daily/weekly/ quarterly sales goals
- Managing and purchasing inventory while controlling costs
- Maintaining store’s equipment and coordinating emergency maintenance responses to ensure continual and excellent service to customers
Executive Assistant
Legendary Pictures
04.2013 - 11.2015
- Assisted in general administrative tasks and projects to create the most positive impact on company’s overall performance
- Manage executive calendars and daily schedules by arranging meetings, responding to inquiries, coordinating travel arrangements, and ensuring all deadlines were met
- Create and updated spreadsheets for weekly, monthly, and quarterly updates to upper management
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Coordinated events and worked on ad hoc projects.
- Processed travel expenses and reimbursements for executive team
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
Associate of Arts - Social and Behavioral Sciences
Santa Monica College
2014
Associate of Arts - Entertainment Promotion And Marketing Production
Santa Monica College
Santa Monica, CA2014
Associate of Arts - Communications
Santa Monica College
Santa Monica, CA2014
Skills
- MS office skilled
- Plan Projects
- Managing Files and Records
- Scheduling and Coordinating
- Fluent in English and Spanish
- Visual merchandising
- Project Management
- Verbal and Written Communication
- Team Leadership
- Customer Relationship Management
Timeline
Manager
Trader Joe’s
02.2022 - Current
Manager
Starbucks
12.2015 - 02.2022
Executive Assistant
Legendary Pictures
04.2013 - 11.2015
Associate of Arts - Social and Behavioral Sciences
Santa Monica College
Associate of Arts - Entertainment Promotion And Marketing Production
Santa Monica College
Associate of Arts - Communications
Santa Monica College
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