Michelle Deschamps Benzo
Buffalo,NY
Summary
Dedicated and compassionate RN with over 30 year track record of prioritizing patient care and driving quality improvements. Skilled in coaching nursing staff to reach their full potential, committed to fostering a positive work environment that promotes excellence in patient care. Possessing strong organizational, communication, and multitasking abilities, excelling in managing medical records, evaluating staff performance, and developing comprehensive care plans. Expertise in these areas allows for exceptional support to both patients and healthcare teams.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Assistant Director of Nursing
Williamsville Suburban Nursing Home
05.2024 - Current
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Served as a role model for nursing staff by demonstrating exceptional clinical skills, ethical behavior, and commitment to continuous learning.
- Promoted a culture of teamwork by encouraging open communication among staff members and facilitating collaboration across departments.
- Implemented infection control measures, reducing hospital-acquired infections significantly over time.
Director of Nursing
Elderwood of Cheektowaga
04.2023 - 04.2024
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Assistant Director of Nursing
Niagara Rehabilitation-Nursing
09.2021 - 04.2023
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
- Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Registered Nurse Unit Manager
Williamsville Suburban Nursing Home
10.2017 - 09.2021
- Manager of dementia unit ORC floor supervision of 160 bed facility
- Demonstrated commitment to patient-centered care by advocating for patients'' needs and preferences in interdisciplinary team meetings.
- Assisted in the development of quality improvement initiatives, leading to higher patient satisfaction scores and improved clinical outcomes.
- Increased unit organization by creating and maintaining detailed records of patient care plans, medications, and treatments.
- Supported continuous professional development of nurses through regular performance evaluations and targeted training programs.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Reviewed patient transfer records routinely to verify patients received appropriate levels of care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Registered Nurse
Community Services for the Developmentally Disable
10.2012 - 08.2017
- Responsibilities Manage and coordinate care for developmentally disabled individuals in a group home setting
- Accomplishments Ability to interact with a diverse group of individuals
- Skills Used Time management, patient center care education of staff
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Therapeutic Resource Nurse
Medco Health Solutions
01.2008 - 09.2012
- A registered nurse that specializes in diabetes management whom reaches out to members via auto dialer encouraging member to discuss stage of diabetes helping the client to be aware of comorbidities associated with diagnosis along with treatment and importance of medication adherence and helping the client to become aware of benefits of prescription coverage and how to access assisting clients as needed
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
- Collaborated closely with interdisciplinary teams during care plan meetings, ensuring comprehensive approaches to patient care were developed and implemented effectively.
- Provided clinical expertise during difficult medical situations, ensuring optimal patient outcomes through sound decision-making skills.
- Acted as a liaison between the nursing department and hospital administration, contributing to effective communication and decision-making processes.
- Participated in ongoing professional development opportunities, staying current with industry advancements and incorporating new knowledge into daily practice.
- Streamlined documentation processes for increased accuracy and efficiency in charting patient information.
- Reduced hospital readmissions by developing comprehensive discharge plans and educating patients on self-care management techniques.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Coordinated continuing education events for colleagues, promoting a culture of lifelong learning among nursing staff members.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
Infection Preventionist -
New York State Training
Buffalo NY10.2021
Associate Science - Nursing
ERIE COMMUNITY COLLEGE
Buffalo, NY01.1991
Skills
- Nursing Management
- Case Management
- Clinical Leadership
- Patient Education
- Clinical assessment
- Care Coordination
Certification
- CPR BLS, 10/01/17
- BLS, ACLS
Timeline
Assistant Director of Nursing
Williamsville Suburban Nursing Home
05.2024 - Current
Director of Nursing
Elderwood of Cheektowaga
04.2023 - 04.2024
Assistant Director of Nursing
Niagara Rehabilitation-Nursing
09.2021 - 04.2023
Registered Nurse Unit Manager
Williamsville Suburban Nursing Home
10.2017 - 09.2021
Registered Nurse
Community Services for the Developmentally Disable
10.2012 - 08.2017
Therapeutic Resource Nurse
Medco Health Solutions
01.2008 - 09.2012
Associate Science - Nursing
ERIE COMMUNITY COLLEGE
- CPR BLS, 10/01/17
- BLS, ACLS
Infection Preventionist -
New York State Training
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