MICHELLE HELM
Lyons,IL
Summary
Experienced customer service professional, with a diverse skill set in project management, problem-solving, and collaboration. Known for bringing a fresh perspective and unwavering commitment to quality and success. Acknowledged for adaptability and proactive approach in delivering effective solutions.
Overview
24
24
years of professional experience
Work History
Private Senior Care Management
Lawrence Thill
06.2022 - 05.2024
- Provide comfort and care for patient and the family
- Hospice care
- Trained on various medical equipment
- Monitor/administer pain management regime
- Adhere to safety policies and procedures
Residential Leasing Professional
Greystar, Marquette & JVM Property Management
10.2019 - 02.2022
- Conduct tours both in person and live video tours
- Organize and review all lease signing contracts, documents and addendums
- Manage and follow up with daily leads and prospects
- Plan and execute resident events
Private Care Management
Domenica Stephenson
08.2018 - 09.2019
- Responsible for the safety and daily care of individual with ALS and frontal temporal demenia
- Monitor and control behavioral issues
- Plan daily activities/exercise, outings, and meals
Client Relations
Abercrombie & Kent Travel Downers Grove
01.2010 - 01.2012
- Facilitate any client issues that may occur at the commencement of, during and post travel
- Communicate with international offices
- Calculate and negotiate refunds with vendors and establishments
- Follow up with clients for upcoming travel incentives for repeat booking
Front Desk Agent
Marriott Renaissance Hotel Oak Brook
01.2009 - 01.2010
- Greet guests and perform pre-registration and registration duties
- Address all issues as they pertain to current or prospective guests
- Plan special services including transportation, meals or meetings
Flight Attendant
United Airlines, O’Hare Airport
02.2000 - 03.2008
- Ensure passengers comply with all safety requirements
- Anticipate passenger needs to maintain integrity of the flight
- Comply with all FAA and United mandated rules and regulations
Education
No Degree - General Studies
Moraine Valley Community College
Palos Hills, ILSkills
- Multitasking
- Customer service excellence
- Conflict resolution techniques
- Exceptional telephone etiquette
- De-escalation techniques
- Team collaboration
- Hospitality service expertise
- Public speaking
- Emergency procedures
- Cultural awareness
Timeline
Private Senior Care Management
Lawrence Thill
06.2022 - 05.2024
Residential Leasing Professional
Greystar, Marquette & JVM Property Management
10.2019 - 02.2022
Private Care Management
Domenica Stephenson
08.2018 - 09.2019
Client Relations
Abercrombie & Kent Travel Downers Grove
01.2010 - 01.2012
Front Desk Agent
Marriott Renaissance Hotel Oak Brook
01.2009 - 01.2010
Flight Attendant
United Airlines, O’Hare Airport
02.2000 - 03.2008
No Degree - General Studies
Moraine Valley Community College