Michelle Dickershaid
St. Petersburg,FL
Summary
Newly certified Phlebotomist organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to obtain and maintain full-time position that offers professional challenges utilizing interpersonal skills with excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Preschool Teacher
Primary Prep Preschool
10.2011 - Current
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established positive relationships with students and families.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Customer Service Manager
Walmart Neighborhood
03.2008 - 09.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Surgical Technology
Central Florida Institute - Palm Harbor
Palm Harbor, FLNo Degree - Phlebotomy
Southern Technical Institute
Pinellas Park, FL06.2023
Skills
- Phlebotomy Procedures
- Sanitation and Sterilization
- Biohazardous Waste Disposal
- Specimen Collection and Storage
- Infection Control Standards
- Patient Identification
- Answering Questions
- Time Management
- Patient Support
- HIPAA
- Maintaining Confidentiality
- OSHA Regulations
Timeline
Preschool Teacher
Primary Prep Preschool
10.2011 - Current
Customer Service Manager
Walmart Neighborhood
03.2008 - 09.2011
Associate of Science - Surgical Technology
Central Florida Institute - Palm Harbor
No Degree - Phlebotomy
Southern Technical Institute
Similar Profiles
Star MaaStar Maa
Lead Preschool Teacher at Dunwoody Prep PreschoolLead Preschool Teacher at Dunwoody Prep Preschool
Gillianna SeecharanGillianna Seecharan
Teacher (pre k 4)/ Administrative Assistant at Ivy Primary PrepTeacher (pre k 4)/ Administrative Assistant at Ivy Primary Prep
Alejandra AscencioAlejandra Ascencio
Lead Teacher at Coronado Prep PreschoolLead Teacher at Coronado Prep Preschool