Michelle Dingman
The Bad Apple
Watertown,NY
10
years of professional experience
Dynamic professional with a proven track record at The Arc of Jefferson County, excelling in team leadership and staff training. Adept at enhancing operational efficiency and ensuring compliance with safety protocols. Recognized for exceptional customer service and effective problem-solving, driving resident engagement and satisfaction in diverse environments.
Work History
Assistant Resident Manager
1 Year 11 Months- Assisted in daily operations of residential facilities, ensuring compliance with organizational policies.
- Coordinated resident activities and programs, fostering engagement and community involvement.
- Monitored resident needs and communicated effectively with staff to address concerns promptly.
- Supported budgeting processes by tracking expenses related to facility management.
- Implemented safety protocols, enhancing security measures within residential environments.
- Trained new staff on operational procedures, promoting consistency in service delivery.
- Developed resource materials for residents, improving access to information and services available.
- Contributed to property safety by implementing emergency procedures and ensuring residents were well informed about their responsibilities in potential crisis situations.
- Making a schedule and helping make a schedule
- Coming in when needed
- Staying late
- Helping other houses when needed
Cook
4 Years 2 Months- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Housekeeper
1 Year 5 Months- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
Assistant Manager
2 Years- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Cashier Team Lead
2 Years 10 Months- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
Education
GED
Skills
Critical Thinking
Product Rotations
CDC Sanitation Guidelines
Productivity and Time Management
Adaptability and Dependability
Customer Service
Facility and Site Cleaning
Performance Tracking and Evaluations
Shift Coverage
Retail Knowledge
Managing Multiple Priorities
Customer service
Team motivation
Staff supervision
Staff training and development
Time management
Decision-making
Team leadership
Money handling
Problem-solving
Staff management
Team building
Employee scheduling
Policy enforcement
Orientation and training
Schedule oversight
Timeline
Assistant Resident Manager
The Arc of Jefferson County
09.2024 - CurrentRead More
Cook
The Bad Apple
06.2022 - CurrentRead More
Housekeeper
Carthage Area Hospital
01.2021 - 06.2022Read More
Assistant Manager
Dollar General Store
01.2019 - 01.2021Read More
Cashier Team Lead
Arsenal Wine And Liquor
03.2016 - 01.2019Read More
NY Department of Education, Carthage Free Library
GED
Read More