Summary
Work History
Skills
Timeline
Generic

Michelle Dingmond

Chicopee,United States

Summary

Service-focused customer service representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Work History

Pharmacy Customer Service Representative

Walgreens
Chicopee , MA
01.2020 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Customer Service Representative

Rite Aid
Southampton, MA
02.2019 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Easthampton High School

Easthampton High School
Easthampton, MA
08.2015 - 10.2018
  • Performed cash, card and check transactions to complete customer purchases.

Skills

  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms
  • Needs Assessment
  • Telephone Management
  • Electronic Information Systems
  • Inbound and Outbound Calling
  • Answering Customer Questions
  • Document Conversion
  • Directing Calls
  • Computer Proficiency
  • Answering Emails
  • Call Volume and Quality Metrics

Timeline

Pharmacy Customer Service Representative

Walgreens
01.2020 - Current

Customer Service Representative

Rite Aid
02.2019 - 01.2020

Easthampton High School

Easthampton High School
08.2015 - 10.2018

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Michelle Dingmond