Robin Swatsworth
Curwensville,Pennsylvania
Summary
Enthusiastic Certified Medical Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Patient Care and training in medical assisting. Motivated to learn, grow and excel in the Health Care Field.
Overview
19
19
years of professional experience
Work History
Pharmacy Customer Service Representative
CVS Specialty Pharmacy
Monroeville, PA
01.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Surgery Scheduler
University Orthopedics
State College, PA
11.2019 - 12.2020
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for multiple surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Surgery Scheduler
Dr Gregory Roscoe, ENT
DuBois, PA
11.2018 - 08.2019
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Administrative Assistant
Metaltech, Inc.
DuBois, PA
02.2018 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Administrative Assistant
Jefferson County Jail
Brookville, PA
12.2017 - 02.2018
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered phones
- Filing
Certified Medical Assistant
Penn Highlands DuBois
DuBois, PA
08.2012 - 11.2017
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Certified Medical Assistant
Dr. Jennifer Wineberg-Zeitler
Reynoldsville, PA
05.2006 - 08.2012
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Monitored DOH test accuracy using quality controls.
Education
High School Diploma -
Dubois Area Senior High School
Dubois, PA06.1992
Associate of Science - Medical Assisting
DuBois Business College
Dubois, PA12.2005
Skills
- Upbeat and Positive Personality
- Customer Service and Assistance
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Answering and Routing Calls
- Call Documentation
- Patient Information Collection
- Responding to Difficult Customers
- Addressing Customer Inquiries
- Efficient and Detail-Oriented
- Teamwork and Collaboration
- Patient and Empathetic
Timeline
Pharmacy Customer Service Representative
CVS Specialty Pharmacy
01.2021 - Current
Surgery Scheduler
University Orthopedics
11.2019 - 12.2020
Surgery Scheduler
Dr Gregory Roscoe, ENT
11.2018 - 08.2019
Administrative Assistant
Metaltech, Inc.
02.2018 - 10.2018
Administrative Assistant
Jefferson County Jail
12.2017 - 02.2018
Certified Medical Assistant
Penn Highlands DuBois
08.2012 - 11.2017
Certified Medical Assistant
Dr. Jennifer Wineberg-Zeitler
05.2006 - 08.2012
High School Diploma -
Dubois Area Senior High School
Associate of Science - Medical Assisting
DuBois Business College
Similar Profiles
Jennifer CampJennifer Camp
Pharmacy Service Representative Supervisor at CVS Specialty PharmacyPharmacy Service Representative Supervisor at CVS Specialty Pharmacy
Gloria J. YoungGloria J. Young
Benefits Verification Specialist at CVS Specialty PharmacyBenefits Verification Specialist at CVS Specialty Pharmacy
Riana RomeroRiana Romero
Prior Authorization Representative at CVS Specialty PharmacyPrior Authorization Representative at CVS Specialty Pharmacy
Ian MeterkoIan Meterko
Registered Nurse at Pennsylvania Department Of CorrectionsRegistered Nurse at Pennsylvania Department Of Corrections
Mackenzie HamiltonMackenzie Hamilton
Scheduling Coordinator at Clearfield/Jefferson Head and Neck Surgical Assoc.Scheduling Coordinator at Clearfield/Jefferson Head and Neck Surgical Assoc.